Duniya Mupeso

Dynamic Director with proven expertise in strategic planning, account management, and relationship building. Successfully led diverse teams and projects, enhancing business development and profitability.

• Institute of Directors of Zambia (IoDZ)
• The Boardroom Africa

• Relationship management & retention
• Performance management
• Customer experience
• Reporting and presentation
• Account & portfolio management
• Written and verbal communication
• Service excellence
• Analysis and negotiation

• Director & Senior Consultant, Business Development, Agova Zambia Limited, 06/01/23, Present
• Lead Consultant, Zambia Agribusiness and Trade Project, 12/01/21, 05/31/23
• CEO, MarketConnect, Nathan Associates Inc, 04/01/19, 10/31/21
• Independent Consultant, Self-Employed, 07/01/16, 12/31/17
• Commercial Director, rubiem Technologies Limited, 02/01/15, 07/31/16
• Director, Lead Consultant, TDM Integra Limited, 09/01/11, 01/31/15
• Senior Manager Enterprise Sales, ZAMTEL, 12/01/10, 08/31/11
• Premier Relationship Manager, BARCLAYS BANK ZAMBIA, 03/01/08, 11/30/10
• Director, BENAU ZAMBIA LIMITED, 06/01/01, 03/31/08

• FOOD & AGRICULTURE ORGANISATION, Capacity Building - FISH4ACP Project, Lake Tanganyika fishing value chain
• ZAMBIA AGRIBUSINESS AND TRADE PROJECT, Business Development support to SMEs for transformation and growth
• TANZANIA TELECOMMUNICATIONS COMPANY LIMITED, Business Transformation, Product Development
• ISCHOOL ZAMBIA LIMITED, Product Commercialisation & Operationalisation
• ZANACO, Wide Area Network Design and Implementation
• ZAIN SOUTH SUDAN, Route-to-Market Development
• NAMIBIA INSTITUTE OF PATHOLOGY, Business Transformation
• TELONE ZIMBABWE (PVT) LIMITED, Business Process Development

• Setup and implementation of the MarketConnect Programme under the Zambia Agribusiness and Trade Project, which has seen an average revenue growth of 300% in beneficiary SMEs through funding and technical assistance provision in key areas of production optimisation, safety & standards, financial management, corporate governance, and sales management.
• Development, commercialisation and launch of a revolutionary new corporate brand for Tanzania Telecommunications Company Limited (TTCL) including the introduction of the first 4G/LTE network and Fixed-Mobile Convergence (FMC) offering in Tanzania.
• Commercialisation and launch of the first full curriculum educational tablet for Primary schools in Zambia (iSchool Zambia).
• Development and launch of a well-respected corporate brand for newly established firm (Benau Zambia), achieving annual sales of USD1.3m within the first year of operations, and USD3m in the second year.
• Setup and management of the first Enterprise Sales unit within ZAMTEL.
• First Cisco certified sales expert in Zambia

• A pioneering, engaging, skilled and accomplished sales and business development leader with a deep-seated passion for strategy development, technology, product, service, and the customer.
• Specialised in building, commercialising and growing businesses and markets for the long term.
• Proven track record as leader and team member on projects that have resulted in industry-wide adoption of numerous pioneering solutions in banking, ICT and SME development.
• Over twenty years of versatile sales and business development experience in varying roles incorporating business development, general management, key account, sales, pipeline, and portfolio management.
• Fifteen years' experience in a variety of senior management roles with a focus on product and solutions development, project management, client relationship & sales management, market development and strategic planning.
• Hands-on experience training and managing target-driven teams through personal motivation, goal setting and the alignment of personal development to corporate and/or project objectives.
• High level experience in key account, sales, portfolio, and team management with a client profile of leading organisations and institutions across all sectors and industries in the Zambia, Tanzania, South Sudan, and Zimbabwe markets.
• Extensive network of contacts across all Zambian industries and segments, including government, non-government and international organisations - interactions and 'partner'-type relationships cultivated within all levels of organisational structures.
• Capacity and experience building strong brands aligning internal staff awareness and affinity to customer awareness and loyalty development.
• Well-developed knack for spotting business opportunities with the necessary strategic competencies of converting opportunity into revenue through the development of client-focused relationships and solutions.
• Innate ability to provide comprehensive situational analyses from operational, strategic, and change-agent perspectives.
• Detailed knowledge of and exposure to network systems and applications, and their implementation in a business environment for operational efficiency.

• Analytical
• Insightful
• Decisive
• Inclusive
• Leader
• Team-builder
• Networker
• Resilient
• Passionate
• Loyal