DURGA PRASAD
Kolkata
Summary
I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, focused on successful team building, cost-cutting ,without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Known for bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
OPERATIONS MANAGER
Pizza Hut, Skyline International Tourism & Hospitality Ltd
02.2020 - 11.2022
- My responsibilities included but not limited to;
- Direct day-to-day operations by spearheading implementation of short term and long-term strategies to achieve business plan and profitability goals
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Implemented policies and standard operating procedures and manage quality, customer service and logistics
- Recruited, hired, and trained 230+crew members and store managers on application of projects, relations, and customer service
- Implemented security policies and procedures to protect company loss or damage
- Drafted Policy Procedure Manual and Human Resource Forms
- Implemented HRMS at work place
- Cultivated and strengthened relationships with customers, vendors, warehouse and stakeholders
- Facilitated timely and comprehensive audit preparations, spot checks and inspection, analyse root cause and adhere to Corrective measures with SMART approach
- Conducted On boarding, induction, Orientation, shift management, service training, call centre and delivery champions
- Conducted Product Training, P&L management and Soft Skill training, aligned with brand and company objective
- Responsible for 11 stores daily operations that includes Stock Transfer Note, Goods Receiving Note, Pricing of SKUs at warehouse and at store levels
- Inventory (my micros) cash management, void/cancel/refund audit and corrective measures
- Started in store and 3rd Party Delivery channel to maximize sales
- Liaison between Govt and local body for Permits and Licenses
- Set up new stores, built people capabilities at all level ensuring Operational Excellence is met
- Responsible for mid-year and annual performance appraisal of managers and supervisors.
TRAINING MANAGER
KFC, Resto Group
Libreville,Gabon,Central Africa
01.2019 - 12.2019
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Handled Sales volume from $12500 to $ 15500 per day
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Recruited, hired and trained crew members on application of projects, customer relations and customer service through Guest Experience Survey and Win back
- Tracked and replenished inventory to maintain par levels by using GAAP for financial reporting
- Secured revenue and accurately monitored cash intake
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.
- Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
- Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities.
MARKET TRAINING MANAGER
KFC, Mohinani Group of Companies
09.2010 - 11.2018
- I headed Sixteen (16) units of, Training across Accra, Tema, Kumasi, Takoradi and Tamale regions under Mohinani Group, a diversified international group present in several countries in Africa, Asia and Europe
- Successfully led the Team in consistently delivering volume above plans and targets
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
- Handled planning, targeting, assigning and monitoring of sales targets in achieving Same Store Sales Growth and system sales
- Built synergy and consistency in multi locale teams of World Class Operations
- Responsible for training and development of 482 employees in the organization
- Implemented Online Developing Champions and Web Based Training-Learning Zone for Franchisee Company
- Assess TNA (Training Need Analysis) and conduct specific training appropriately
- I own BoR (Board of Review) for the market and Bench Plan
- Responsible for positive guest experience through outstanding quality of service and follow up on outcomes
- I handled local recruitments, Restaurant Support Centre’s training, and motivation of Restaurant General Manager achievement through Balanced Score Card and compliance with performance parameters
- I led NSO (New Store Opening) team of managers and team members in Johannesburg, South Africa for the franchisee
- I have driven Rewards and Recognition culture within the team to get optimum results and >80% team retention
- Presented training information via role playing, simulations and team exercises
- Created testing and evaluation procedures to assess performance before, during and after training sessions
- Monitored training costs to maintain training budget
- Implemented Speech & Hearing Impaired (deaf and dumb) team training
- Mentored team members to succeed and advance within department and company.
STORE MANAGER
KFC, Devyani International Ltd
06.2009 - 08.2010
- Restaurant Operations and Training for Stores in Delhi/National Capital Region and New Store Team training (Nepal and Nigeria opening team)
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Optimized profits by controlling food, beverage and labour costs daily
- Prepared employee schedules to maintain appropriate staffing
- Assessed operational performance to maintain compliance with industry standards
- Prepared strategic and annual forecasts and budgets, analysed implemented corrective actions to increase average meal check
- Used LS Retail for POS and back office reporting.
ASSISTANT MANAGER
KFC– Devyani International Ltd
02.2008 - 01.2009
- Directed and led employees, supervising activities to drive productivity and efficiency
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply
- Recruited and hired qualified candidates to fill open positions
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Direct reporting of team of 25-30
SHIFT MANAGER
KFC, Devyani International Ltd
10.2006 - 01.2008
- Documented receipts, employee’s hours and inventory movement
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Taught staff upselling techniques to meet revenue targets
- Handled customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Trained new employees on company policies, procedures and customer service standards
- Cross trained in every role to maximize operational knowledge and productivity
- Direct reporting of team of 22-26
TEAM MEMBER
KFC, Devyani International Ltd
03.2005 - 09.2006
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Rotated through series of different stations based on team needs
- Improved knowledge and productivity through continuous education and learning from senior team leaders
- Greeted customers and offered immediate assistance
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Food Production Trainee
Peerless Group of Hotels
Durgapur,West Bengal,India
05.2000 - 10.2000
- Enhanced production efficiency by implementing process improvements and optimizing work schedules.
- Reduced food waste through careful inventory management and product rotation techniques.
- Ensured consistent product quality by enforcing strict adherence to recipes and production guidelines.
- Streamlined food preparation processes, resulting in reduced labor costs and increased productivity.
Education
Bachelor of Commerce -
University of Calcutta
Kolkata, IndiaPizza Hut Product Training -
Americana Group
U.A.E.Diploma in Food Production - Food Production
Institute of Hotel Management Catering Technology And Applied Nutrition
Kolkata,IndiaLeading Multiple Restaurant Training
Johannesburg, South AfricaSkills
- Brands Store Operations and Training
- Recruitment, and Local Talent Development
- Customer Relationship Management
- Local Marketing and promotional Scheme including seasons and festive offers
- Cost Reduction and Containment
- Multi-Unit Operations Management
- Policies and Procedures Implementation
- Workflow Optimization
- Business Leadership
- New Product Development
- Supplier Audit
- Mergers and Acquisitions Knowledge
- Market Growth
- Business Process Re-Engineering
- Policy and Procedure Implementation
- Planned Equipment Constraints
- Health Information Policy and Procedure Development
- Multi-Site Operations
- Performance Monitoring and Evaluation
Accomplishments
- Increased company savings by 33% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced operational expenses by 42% by streamlining branch operations.
- Supervised team of >400 staff members.
Languages
Hindi
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
OPERATIONS MANAGER
Pizza Hut, Skyline International Tourism & Hospitality Ltd
02.2020 - 11.2022
TRAINING MANAGER
KFC, Resto Group
01.2019 - 12.2019
MARKET TRAINING MANAGER
KFC, Mohinani Group of Companies
09.2010 - 11.2018
STORE MANAGER
KFC, Devyani International Ltd
06.2009 - 08.2010
ASSISTANT MANAGER
KFC– Devyani International Ltd
02.2008 - 01.2009
SHIFT MANAGER
KFC, Devyani International Ltd
10.2006 - 01.2008
TEAM MEMBER
KFC, Devyani International Ltd
03.2005 - 09.2006
Food Production Trainee
Peerless Group of Hotels
05.2000 - 10.2000
Bachelor of Commerce -
University of Calcutta
Pizza Hut Product Training -
Americana Group
Diploma in Food Production - Food Production
Institute of Hotel Management Catering Technology And Applied Nutrition
Leading Multiple Restaurant Training