Edson Manyoni

• Managed staff scheduling, hiring and training processes.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Established strong working relationships with external partners such as vendors and suppliers.
• Resolved escalated customer complaints in a timely manner.
• Created reports summarizing operational performance metrics for senior management review.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Participated in community events to promote brand awareness.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Developed strategies to increase customer satisfaction and loyalty.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Provided guidance and support to team members regarding problem resolution and customer service issues.

• Provided administrative support to the Branch Manager and other staff members.
• Created and maintained filing systems for records, documents, and correspondence.
• Organized meetings and conference calls with internal and external stakeholders.
• Assisted in preparing presentations, reports, agendas, minutes of meetings, and other documents as needed.
• Maintained an up-to-date knowledge of products and services offered by the company.
• Processed customer orders accurately and efficiently according to established procedures.
• Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
• Handled customer inquiries regarding account balances, payments, returns. via telephone or email promptly and professionally.

Marketing and selling bank accounts, loans, and insurance products.

Soliciting for clients.
Establishing cordial relationships between the Bank and its clientele.
Guiding clients in the filling of documentation.
Determining how much and what one qualifies for. Ensuring that customer documentation is in compliance with the regulations, policies, practices, and bank standards and submitting for due attention.
Providing information to the bank on which products are not being appreciated by the market and what to do to increase the bank's market share.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Assisted customers in opening new accounts and completing required paperwork.