Edson Matonka
Lusaka
Summary
Adept at fostering robust client relationships and enhancing sales, my tenure at Stanbic Bank is marked by proactive customer service and strategic sales support. Leveraging strong interpersonal skills and financial literacy, I significantly contributed to team targets and client satisfaction. My approach combines emotional intelligence with Salesforce proficiency to drive customer retention and revenue growth.
Overview
2
2
years of professional experience
Work History
Account Support
Stanbic Bank
Kafue
06.2023 - Current
- Maintained positive account relationships through regular contact and knowledgeable service for every need.
- Supported sales team members to drive growth and development.
- Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Acting Sales Consultant
Stanbic Bank
Kafue
08.2024 - 09.2025
- Developed key customer relationships to increase sales.
- Listened to customers to understand needs and refer to optimal services.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Education
Associate of Science - Computer Informatics
Saint Petersburg State Electrotechnical University
Saint Petersburg06-2016
High School Diploma -
Chikankata Secondary School
Chikankata11-2013
BBA - Cyber Security
Texila American University
LusakaAssociate of Applied Science - CISCO CCNA Networking Programme
University Of Zambia
LusakaSkills
- Email etiquette
- Escalation management
- Software troubleshooting
- Customer satisfaction
- Cross-functional teamwork
- Customer retention strategies
- Sales support
- Strong interpersonal skills
- Financial literacy
- Salesforce experience
- Client relationship building
- Professionalism and etiquette
- Emotional intelligence
Accomplishments
- Best Sales Personel - Stanbic Bank Kafue Branch
Languages
English
First Language
Russian
Beginner
A1
Affiliations
- Landscaping, deco and interior designs, reading and writing, networking
References
- Vincent Malekani | CEO Premier Credit | vccmalekani@gmail.com | +260 955 203 685
- Afshon Wallace | CEO AfriDelivery | afshonngige@gmail.com | +260963883482
Timeline
Acting Sales Consultant
Stanbic Bank
08.2024 - 09.2025
Account Support
Stanbic Bank
06.2023 - Current
Associate of Science - Computer Informatics
Saint Petersburg State Electrotechnical University
High School Diploma -
Chikankata Secondary School
BBA - Cyber Security
Texila American University
Associate of Applied Science - CISCO CCNA Networking Programme
University Of Zambia
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