Elaine Jolly-Raimo
Lusaka
Summary
I am a mature and committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to the best of my ability.
I would consider myself a highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Restaurant Owner
Angelina's Bistro, Bar & Pizzeria Ltd
Ndola
03.2017 - Current
- Created and managed budgets for the firm's operations.
- Coordinated with internal departments to ensure efficient workflow.
- Negotiated contracts with suppliers, vendors, and clients.
- Analyzed financial data to identify areas of improvement.
- Managed daily operations including staff management and client relations.
- Ensured compliance with legal regulations and corporate policies.
- Created innovative solutions that addressed operational challenges.
- Established best practices for customer service initiatives.
- Performed quality control checks on deliverables before they were sent out.
- Reviewed monthly financial statements and generated reports accordingly.
- Hired, trained and mentored over 20 staff members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Optimized supply chain to reduce materials costs and improve distribution.
Restaurant Owner
Mint Cafe Ndola Ltd
Ndola
04.2011 - Current
- Created and managed budgets for the firm's operations.
- Coordinated with internal departments to ensure efficient workflow.
- Provided guidance and mentorship to junior partners.
- Negotiated contracts with suppliers, vendors, and clients.
- Analyzed financial data to identify areas of improvement.
- Managed daily operations including staff management and client relations.
- Ensured compliance with legal regulations and corporate policies.
- Established best practices for customer service initiatives.
- Performed quality control checks on deliverables before they were sent out.
- Reviewed monthly financial statements and generated reports accordingly.
- Reviewed daily and overall financials to ensure profitability.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Hired, trained and mentored over 20 staff members to maximize productivity.
Office Manager
Joe's Earthworks & Mining Ltd
Ndola
01.2004 - 08.2010
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Telemarketer
Teleperformance UK- EggTM
Birmingham
06.2002 - 09.2003
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Provided customer service support throughout the entire process from application through closing.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Identified opportunities for cross-selling additional products and services.
- Attended periodic training sessions related to consumer lending operations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Tracked and managed new leads and followed up on referral business.
- Submitted loan applications to underwriter for verification and recommendations.
- Approved loan within specified limits or referred to appropriate approval level.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
Assistant to the Project Manager
Bwana Mkubwa Mine- Phase 1 Expansion Projest
Ndola
08.2001 - 02.2002
- Assisted Project Manager in developing project plans, budgets and timelines.
- Gathered data from various sources for the purpose of project analysis.
- Coordinated with internal and external stakeholders to ensure smooth project operations.
- Prepared meeting agendas and took minutes during meetings.
- Organized documents related to projects such as contracts, invoices, proposals.
- Created purchase orders for materials required by the Projects.
- Compiled weekly status reports on each individual project's progress.
- Collaborated with other teams within the organization as needed in order to complete tasks associated with a particular project.
- Built and established strong partnerships with teams, vendors and contractors.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
A- Levels -
Simba International School
Ndola, Zambia06-2001
High School Diploma -
Simba International School
Ndola, Zambia07-1999
Skills
- Bookkeeping
- Clerical Support
- Filing
- Expense Reporting
- Data Entry
- Information Security
- Document Control
- Office Administration
- Meeting Arrangements
- Document Management
- Records Management
- Phone call answering
- Time Management
- Verbal Communication
- Client Relations
- Administrative Support
- Deadline-oriented
- Professional and mature
- Strong interpersonal skills
- Microsoft Excel
- Prioritization
- Critical Thinking
- Internet Research
Affiliations
- Prefect in senior school
- Served as PTA member for Simba International school, fundraising activities and improvements to the school facilities.
- Served as voluntary scouts coordinator of "Simba's Pride"- Simba International school
Languages
English
First Language
French
Beginner
A1
Italian
Intermediate (B1)
B1
Accomplishments
- Participated in The Duke of Edinburgh Award- Silver level in high school
- Run two successful businesses remotely and employ over 40 members of staff.
Timeline
Restaurant Owner
Angelina's Bistro, Bar & Pizzeria Ltd
03.2017 - Current
Restaurant Owner
Mint Cafe Ndola Ltd
04.2011 - Current
Office Manager
Joe's Earthworks & Mining Ltd
01.2004 - 08.2010
Telemarketer
Teleperformance UK- EggTM
06.2002 - 09.2003
Assistant to the Project Manager
Bwana Mkubwa Mine- Phase 1 Expansion Projest
08.2001 - 02.2002
A- Levels -
Simba International School
High School Diploma -
Simba International School
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