Elina Kapoma

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Improved operations through consistent hard work and dedication.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used Microsoft Word and other software tools to create documents and other communications.
• Prepared variety of different written communications, reports and documents.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Key Responsibilities
Sales/ Administration

• Initiate end to end sales transactions i.e quotation, invoicing , delivery and returns using SAGE ERP 300 and ACCPAC
• Analysis of sales and marketing data for improved strategies
• Managing sales accounts to retain existing client relationships and grow business market share.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Handled client correspondence and tracked records to foster office efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Processed invoices and expenses using SAGE ERP300 to facilitate on-time payment.
• Executed record filing system to improve document organization and management.

Market Research/ Branding

• Assist the Regional sales manager in researching new marketing opportunities and developing the Seedco brand image
• Conduct market research and laying out the strategies according to opportunities identified from such research
• Maintain leading edge awareness on market developments, promotions·
• Implement marketing campaigns through a number of communication channels including Radio, road shows and field sensitization campaigns.
• Carry out analysis of the overall competitive landscape, identifying key markets and trends

Reports

• Develop marketing reports and other marketing related materials.
• Develop a detailed database of Existing , potential new customer/clients
• Preparation of marketing presentations for customer/client meetings or engagements
• Maintain comprehensive records and analysis on all marketing activities

Planning

• Plan and implement an annual marketing plans for commercial sales
• Execution of marketing plans in the correct timespan
• Organization and coordination of all promotional activities, field days and events
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols

• Organized events and product presentations related to national conferences and conventions.
• · Created and expanded sales presentations to new and existing customers increasing net sales revenue by 20% in sales.
• · Cultivated and maintained strategic alliances with key partners and vendors.
• · Analyzed sales and marketing data for improved strategies.
• · Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• · Maintained up-to-date knowledge of competitor products and pricing in market served.
• · Created and implemented new business opportunities by utilizing strategic networking strategies.
• · Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• · Managed accounts to retain existing relationships and grow share of business.
• · Investigated and integrated new strategies to expand business operations and grow customer base.
• · Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• · Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• · Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• · Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• · Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• · Collaborated with upper management to implement continuous improvements and exceed team goals.
• · Closed average of 200mt sales calls in my first selling season. 60mt above previous season.
• · Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• · Hired, supervised and coached three permanent casual employees on sales strategies to optimize performance.
• · Facilitated business by implementing practical networking techniques.
• · Built relationships with customers and community to establish long-term business growth.
• · Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• · Identified opportunities for growth within Muchinga province territory and collaborated with sales teams to reach sales goal.
• · Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• · Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• · Organized promotional events and interacted with community to increase sales volume.
• · Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• · Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.