Elizabeth Ngangula
Human Resource
Lusaka
Summary
Experienced Human Resource professional with a strong background in administering payroll processes, managing employee data, and ensuring compliance with statutory requirements across multiple provinces. Skilled in recruitment, employee relations, performance management, and staff training, with a proven ability to lead teams and implement effective HR strategies that align with organizational goals.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Payroll Officer
Armaguard Security Limited/Guardall Group
Lusaka, Lusaka Province
05.2025 - Current
- Administer and process payroll for a large workforce, management an accurately and in a timely manner.
- Ensure statutory compliance with PAYE, NAPSA, NHIMA, and all deductions.
- Resolve payroll discrepancies and respond to staff inquiries promptly.
- Maintain up-to-date payroll records and ensure data confidentiality.
- Track attendance, time logs, and implement approved salary adjustments.
- Generate payroll-related reports for audit and management.
Human Resource Officer
Armaguard Security Limited/Guardall Group
01.2018 - 05.2025
- Managed 700+ security officers across Lusaka, Eastern, Southern, Western, and Central Provinces.
- Led end-to-end recruitment, including screening, interviews, and onboarding.
- Drafted employment contracts, managed renewals, and organized staff records.
- Facilitated internal training and awareness programs on workplace policies and wellness.
- Oversaw performance evaluations in partnership with department heads.
- Investigated and resolved employee grievances and disciplinary issues.
- Supported payroll coordination, ensuring proper alignment with HR data.
- Ensured compliance with labour laws and internal procedures.
Human Resource Assistant
Armaguard Security Limited/Guardall Group
01.2014 - 01.2018
- Coordinated interview schedules, police clearance, and onboarding documentation.
- Managed employee file systems and updated staff records.
- Prepared contracts, confirmations, and facilitated staff correspondences.
- Maintained HR administrative support across departments.
Human Resource Clerk
Armaguard Security Limited/Guardall Group
01.2012 - 01.2014
- Updated personnel files and managed HR documentation.
- Responded to general HR queries and facilitated internal communication.
- Assisted with filing, photocopying, and logistics support.
General Clerical Assistant
Armaguard Security Limited/Guardall Group
01.2011 - 01.2012
- Supported administrative tasks under the Accounts Department.
- Entered data related to the company fleet.
- Provided front-desk support and customer reception.
Education
Bachelor of Arts - Public Administration
National Institute of Public Administration
01.2015 - 01.2018
Diploma - Public Administration
National Institute of Public Administration
01.2013 - 01.2014
Certificate - Information Systems & Programming
National Institute of Public Administration
01.2007 - 01.2008
Grade 12 School Certificate - Secondary Education
David Kaunda Technical High School
01.2004 - 01.2006
Skills
- Human Resource Management & Administration
- Payroll Processing & Compensation
- Zambian Labour Law Compliance
- Recruitment, Selection & Onboarding
- Performance Management
- Industrial & Employee Relations
- Training
- Confidential Data & Records Management
- Staff Welfare & Benefit Administration
- HR Information Systems (HRIS)
CAREER OBJECTIVE
To leverage my extensive experience in human resources and payroll administration within a forward-thinking organization, contributing to improved organizational outcomes and advancing my professional growth in a challenging and supportive environment.
Affiliations
Associate Member – Zambia Institute of Human Resource Management (ZIHRM)
Hobbies
Gardening
Networking
Cooking
References
Mr. Asher Hakoola, Human Resource & Admin Manager, The Quorum Hotel
Mobile: +260 979 838635 / +260 950 270285.
Mr. Mwape Mulenga, Human Resource Manager, Lafarge Zambia
Mobile: +260 978 113110.
Mr. Julius Mbewe, Deputy HR & Administration Manager, Camco Group
Mobile: +260 967 084395.
Timeline
Senior Payroll Officer
Armaguard Security Limited/Guardall Group
05.2025 - Current
Human Resource Officer
Armaguard Security Limited/Guardall Group
01.2018 - 05.2025
Bachelor of Arts - Public Administration
National Institute of Public Administration
01.2015 - 01.2018
Human Resource Assistant
Armaguard Security Limited/Guardall Group
01.2014 - 01.2018
Diploma - Public Administration
National Institute of Public Administration
01.2013 - 01.2014
Human Resource Clerk
Armaguard Security Limited/Guardall Group
01.2012 - 01.2014
General Clerical Assistant
Armaguard Security Limited/Guardall Group
01.2011 - 01.2012
Certificate - Information Systems & Programming
National Institute of Public Administration
01.2007 - 01.2008
Grade 12 School Certificate - Secondary Education
David Kaunda Technical High School
01.2004 - 01.2006
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