Ellah Sinienga Kapelembe
Ndola
Summary
Accounting graduate with a Diploma and Advanced Diploma seeking employment in the field of accounts. With 4 years of experience, including 2 years using the Odoo accounting package and 2 years in Credit Control (Debt Collection) as well as Branch Manager for an MFI, I am prepared to utilize my skills and contribute to your organization.
Overview
5
5
years of professional experience
Work History
Credit Controller and Branch Manager
Zambou Financial Services Limited
08.2023 - Current
- Micro Finance Organization providing salary advances, short and long term loans as well as micro loans to employees of various organizations
- Managing a team of 4 loan agents to deliver our services and meet monthly business target
- Assessing the creditworthiness of new and existing customers by reviewing their financial information, credit history, and payment behaviors
- Taking appropriate actions to recover outstanding debts, which may include sending reminders, issuing collection letters, or initiating legal proceedings if necessary
- Contacting customers with overdue accounts to arrange payment, negotiate payment plans, and resolve any billing disputes or discrepancies
- Develop and implement strategic plans for the branch to achieve sales targets, customer satisfaction goals, and other key performance indicators (KPIs)
- Ensure high-quality customer service delivery by addressing customer inquiries, resolving complaints, and maintaining strong relationships with key clients
- Identify and mitigate risks related to branch operations, including credit risk, operational risk, and compliance risk
- Ensure compliance with regulatory requirements and internal policies.
Assistant Accountant
PNK Consulting Limited
04.2023 - 07.2023
- Monthly submission of taxes
- Processed accounts payable and receivable invoices in an accurate manner according to company policy.
- Date Entry
- Reconciled expenses and financial records.
- Provided support for external auditors during annual audit engagements.
- Performed month-end close procedures such as journal entries and reconciliations.
- Organized and maintained filing systems for all accounting documents.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Reconciled bank statements and resolved discrepancies in a timely manner.
Administrative and Financial Officer
Star Aluminium & Construction Solutions Limited
05.2021 - 09.2021
- Monthly submission of taxes
- Reconciliation of both Cash and Bank transactions
- Data Entry
- Managing petty cash
- Assisting in audits by gathering required documents requested by external auditors.
- Overseeing invoicing processes to ensure timely payments from customers.
- Reconciled bank statements and resolved discrepancies in a timely manner.
- Managing daily cash flow.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
- Monitored cash flow activities and forecast future cash requirements.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Any other responsibilities assigned by the Director.
Accounts Clerk
PNK Consulting Limited
03.2020 - 04.2021
- Worked on monthly submission of taxes and returns
- Ie: NAPSA & Nhima
- Bank and Cash Reconciliations
- Data entry
- Monthly submission of taxes
- Any other responsibilities assigned by the Director.
Education
Bachelor's degree, Chartered accountant -
Zambia ICT College
01.2020
Chartered Accountant ZICA, Accounting -
Zibsip
01.2018
Skills
- Customer Relationship Management (CRM)
- Credit Control
- Advertising
- Cash Flow
- Variance Explanations
- Finance
- Budget Reconciliation
- Data Entry
- Paperwork
- Credit analysis
- Cash Flow Management
- Risk Assessments
- Reporting strengths
- Research abilities
Timeline
Credit Controller and Branch Manager
Zambou Financial Services Limited
08.2023 - Current
Assistant Accountant
PNK Consulting Limited
04.2023 - 07.2023
Administrative and Financial Officer
Star Aluminium & Construction Solutions Limited
05.2021 - 09.2021
Accounts Clerk
PNK Consulting Limited
03.2020 - 04.2021
Bachelor's degree, Chartered accountant -
Zambia ICT College
Chartered Accountant ZICA, Accounting -
Zibsip
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