Emma Ngoma
Lusaka
Summary
Dedicated to offering exceptional assistance to team members and clients. skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat, with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Techmasters Zambia Limited
10.2021 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Administrative Assistant
Sanctuary of Mercy
04.2019 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, office policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Receptionist
Sanctuary of Mercy
02.2016 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered central telephone system and directed calls accordingly.
Education
BBA - Business Administration
Information Technology University
Lusaka12.2024
Certificate in Records Management
Handsworth University
Lusaka10.2022
Certificate in Logistics And Supply Management
Handsworth University
Lusaka08.2022
Certificate in Digital Marketing
University of Lusaka
Lusaka06.2022
Skills
- Multi-Line Telephone Systems
- Time Management
- Verbal and Written Communication
- Expense Reporting
- Mail Handling
- Database Administration
- Meeting Preparation
- Business Correspondence
- Business Administration
- Customer and Client Relations
- Office Equipment Operation
- Telephone Skills
Reading
I love reading motivational books
Languages
Nyanja
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist/Administrative Assistant
Techmasters Zambia Limited
10.2021 - Current
Administrative Assistant
Sanctuary of Mercy
04.2019 - 09.2021
Receptionist
Sanctuary of Mercy
02.2016 - 03.2019
BBA - Business Administration
Information Technology University
Certificate in Records Management
Handsworth University
Certificate in Logistics And Supply Management
Handsworth University
Certificate in Digital Marketing
University of Lusaka
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