emmanuel chilando
Lusaka,Zambia
Summary
Results-driven Sales Officer recognized for high productivity and efficient task completion. Skilled in client relationship management, market analysis, and strategic sales planning. Excel in communication, and problem-solving to achieve goals and exceed sales targets. Proven track record in B2B and B2C sales environments. Possess strong negotiation skills and understanding of customer needs, contributing to successful business development strategies. Consistently meet targets, drive revenue growth, and build lasting relationships with key clients.
Overview
3
3
years of professional experience
Work History
Sales Officer
Chloride Zambia Limited
Lusaka , Zambia
12.2020 - Current
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Generated leads through networking, cold calls, and email campaigns.
- Analyzed customer feedback to improve product offerings.
- Providing Customer care and service.
- Prepared Daily and Weekly reports summarizing current sales performance metrics.
- Conducted research on competitive products and services.
- Developed strategies to increase sales and market share.
- Built relationships with key clients through regular contact.
- Implemented promotional campaigns to boost sales volume.
- Maintained accurate records of all sales activities and results.
- Contacted current and potential clients to promote products and services.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Acted as a liaison between the customer and cross-functional internal teams.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Negotiated contracts and closed agreements to maximize profit.
- Delivered sales presentations to high-level executives and decision-makers.
- Identified and targeted new business opportunities through market research and analysis.
Assistant Mechanic
Lukani motor solution
Lusaka, Zambia
08.2019 - 01.2020
- Transported vehicles between locations as needed for service or repair purposes.
- Provided assistance in troubleshooting electrical issues using appropriate diagnostic tools.
- Identified worn or damaged parts that required replacement and ordered new parts when necessary.
- Performed daily inspections of equipment and machinery to identify potential problems.
- Cleaned vehicle parts with appropriate solvents or chemicals to prepare them for repair or replacement.
Assistant Mechanic
Sable Transport
Lusaka, Zambia
09.2018 - 01.2019
- Transported vehicles between locations as needed for service or repair purposes.
- Provided assistance in troubleshooting electrical issues using appropriate diagnostic tools.
- Identified worn or damaged parts that required replacement and ordered new parts when necessary.
- Assisted in maintaining a clean workspace by disposing of hazardous materials properly and following safety procedures at all times.
- Performed daily inspections of equipment and machinery to identify potential problems.
- Removed, replaced, and repaired various components such as brakes, radiators, starters, alternators, exhaust systems, steering systems, air conditioning systems, and suspension components.
- Assisted mechanics with complex repairs, such as engine overhauls and transmission replacements.
- Provided support for other technicians during peak workload periods.
Depot Clerk
AGDC
Mumbwa , Zambia
05.2016 - 08.2016
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
BBA - Business Administration
Texila American University
Lusaka 09-2023
Diploma in Automotive Engineering
Northern Technical College
Ndola 04-2020
Skills
- Lead generation strategies
- Sales and market development
- Promotional sales events and Public Speaking
- Brand building/ promotion
Languages
English
Upper Intermediate
B2
Timeline
Sales Officer
Chloride Zambia Limited
12.2020 - Current
Assistant Mechanic
Lukani motor solution
08.2019 - 01.2020
Assistant Mechanic
Sable Transport
09.2018 - 01.2019
Depot Clerk
AGDC
05.2016 - 08.2016
BBA - Business Administration
Texila American University
Diploma in Automotive Engineering
Northern Technical College
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