Talented HR manager with a passion for all aspects of Human Resource Management -overseeing human resources operations, including employee relations, organizational structuring, training and development, and policy development. Well-versed in benefits administration, payroll management, Online database (Hris) management, and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resource Management Officer
Mpulungu District Health Office (Ministry of Health)
Mpulungu
02.2023 - Current
Facilitate onboarding processes for new employees, including paperwork completion and orientation sessions.
Update and maintain Ihris database.
Process payroll inputs on SAP on a monthly basis.
Maintains a database on all training and development reports.
Coordinate all departments to identify training and development needs on a quarterly basis and update district training needs database.
Manage employee relations issues such as grievances, disciplinary actions, and performance management.
Organize staff training programs on topics such as workplace safety, diversity awareness, and customer service protocols.
Hold disciplinary meetings/hearings to handle disciplinary cases objectively
Assist with the processing of compensation packages for new hires and existing staff members.
Maintain accurate records of employee attendance, absences, benefits eligibility, payroll information.
Provide guidance to managers regarding best practices for managing personnel matters.
Collaborate with other departments on initiatives related to workforce planning and talent acquisition.
Create reports tracking key metrics such as turnover rate, absenteeism rate, recruitment costs.
Investigate complaints or allegations against employees or the organization itself relating to human resources matters.
Review applications from potential job candidates and conduct background checks prior to hire.
Facilitate exit interviews with departing employees.
Develop employee orientation and training programs for new hires and serving staff.
Process Human Resource Development cases by identifying training needs and facilitating training programs.
Prepare departmental budget in order to facilitate acquisition of financial resources.
Liaise between management and employees by relaying work information, adjustments and grievances.
Facilitate awarding of awards to deserving employees annually based on performance.
Regularly and accurately interpret and implement the conditions of service and codes of ethics to adhere to the public service regulations.
Human Resource Management Officer
Lunte District Health Office (Ministry of Health)
Lunte
06.2020 - 01.2022
Facilitate onboarding processes for new employees, including paperwork completion and orientation sessions.
Update and maintain Ihris database.
Process payroll inputs on SAP on a monthly basis.
Maintains a database on all training and development reports.
Coordinate all departments to identify training and development needs on a quarterly basis and update district training needs database.
Manage employee relations issues such as grievances, disciplinary actions, and performance management.
Organize staff training programs on topics such as workplace safety, diversity awareness, and customer service protocols.
Hold disciplinary meetings/hearings to handle disciplinary cases objectively
Assist with the processing of compensation packages for new hires and existing staff members.
Maintain accurate records of employee attendance, absences, benefits eligibility, payroll information.
Provide guidance to managers regarding best practices for managing personnel matters.
Collaborate with other departments on initiatives related to workforce planning and talent acquisition.
Create reports tracking key metrics such as turnover rate, absenteeism rate, recruitment costs.
Investigate complaints or allegations against employees or the organization itself relating to human resources matters.
Review applications from potential job candidates and conduct background checks prior to hire.
Facilitate exit interviews with departing employees.
Develop employee orientation and training programs for new hires and serving staff.
Process Human Resource Development cases by identifying training needs and facilitating training programs.
Prepare departmental budget in order to facilitate acquisition of financial resources.
Liaise between management and employees by relaying work information, adjustments and grievances.
Facilitate awarding of awards to deserving employees annually based on performance.
Regularly and accurately interpret and implement the conditions of service and codes of ethics to adhere to the public service regulations.
Assistant to Senior Librarian (Internship)
National Assembly of Zambia
Lusaka
10.2019 - 12.2019
Library Issue Desk Duties
Routine Library Operations
E-Resource Management
Capturing Data on D-Space
Cataloguing and Classification
Capturing and indexing of data on Koha
Preparing Newspapers in readiness for binding, Digitization of library documents
Updating and indexing databases of library materials (Cardex, Newdex, Staff Reports and Committee Reports.
School Administrator
St Columba’s Presbyterian School
01.2012 - 01.2014
Maintaining school records
Maintaining/updating employee records.
Monthly Bank reconciliation
Maintain staff payroll.
Liaising with staff, clients and management with correspondence, complaints and queries.
Preparing periodic reports for the school.
Ensuring health and safety policies are up to date, Inventory management.
Organized staff meetings and professional development sessions for faculty members.
Prepared budgets for school activities and programs.
Facilitated communication between administrators, teachers, parents, and students.
Education
Master of Arts - MA Human Resourse
University of Lusaka
Lusaka, Zambia
12-2025
Bachelor of Arts - BA Business Administration And Library And Informa
University Of Zambia
Lusaka, Zambia
03-2019
High School Diploma -
Matero Boys Secondary School
Lusaka, Zambia
12-2011
Skills
Microsoft Office (Word, Excel, Powerpoint, Access)
Benefits Administration
New Employee Orientation
Human Resources Audits
Human Resource Information System (Hris) Management
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