EMMANUEL KAFULA
LUSAKA
Summary
At Ndozo Lodge, excelled in a high-volume environment, skillfully managing cash and inventory with a strong multitasking ability. Renowned for outstanding customer service and expertise in liquor, beer, and wine, significantly enhancing client satisfaction. Cultivated a loyal customer base through exceptional service and high-quality cocktails, demonstrating reliability and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Bartender
Ndozo Lodge
01.2018 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Certificate - Hospitality
03.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender - Ndozo Lodge
01.2018 - 05.2024
Auxilum Skills Training Center - Certificate , Hospitality
Similar Profiles
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Baton KonjufcaBaton Konjufca
Parking Manager, Driver at The Surf Lodge and Snow LodgeParking Manager, Driver at The Surf Lodge and Snow Lodge
Elijah WoodElijah Wood
Assistant Manager at McGregor Mountain Lodge/ Castle Mountain LodgeAssistant Manager at McGregor Mountain Lodge/ Castle Mountain Lodge