Emmanuel Kangwa
Ndola,Zambia
Summary
Results-driven Sales Representative with extensive experience in cultivating client relationships and executing sales strategies. Demonstrates strong leadership in training and mentoring new associates while consistently meeting production targets. Expertise in leveraging product knowledge to secure new business and enhance customer loyalty. Proven track record of increasing market share and driving customer satisfaction.
Overview
1
1
Language
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Sales Representative
Heineken Beverages zambia
copperbelt
01.2025 - Current
- Identifying New & Potential customers
- Drove sales through distributor partnerships
- Trade Execution
- Focused on enhancing customer experiences through attentive service
- Asset management's fridges in trade /Car maintenance
- Ensuring safety at all times
SHEQ REP
Heineken Beverages (Zambia) Limited
02.2026 - 02.2026
- Ensured safety in business operations
- Monitored safety practices of all reps beyond plant boundaries
- Oversaw adherence to all safety protocols
- Fostered safe environment in workplace to ensure product safety
Sales Representative
Ab-inbev zambia (zambia breweries)
Ndola, Zambia
04.2016 - 01.2025
- Negotiated pricing contracts with customers to maximize profits.
- Coordinated cross-departmental efforts to ensure timely delivery of customer orders.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Cultivated strong relationships with key clients to drive repeat business.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
- Collaborated with marketing team to create promotional materials for products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Identified process improvement opportunities and implemented effective solutions.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Analyzed market trends to identify potential sales opportunities.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Negotiated deals and handled complaints or objections.
- Organized client visits, presentations, product demonstrations and trade shows.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory levels by ordering sufficient stock for each account.
- Reset store displays for special events and seasonal merchandise changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BBA - Business administration
Zambia University of Information and Technology
Ndola, Zambia 02.2025 - 07.2026
Electrical Engineering Certificate - Electrical, Electronics And Communications Engineering
Northern Technical College
NdolaSkills
- B2B and B2C sales
- Sales development
- Sales closing
- Sales forecasting
- Customer relationship management
- CRM proficiency
- Product demonstrations
- Contract negotiation
- Negotiation techniques
- Data analysis
- Problem solving
- Time management
- Presentation skills
Certification
Driver's License, C1
Personal Information
Date of Birth: 12/25/93
Languages
English
First Language
Timeline
SHEQ REP
Heineken Beverages (Zambia) Limited
02.2026 - 02.2026
BBA - Business administration
Zambia University of Information and Technology
02.2025 - 07.2026
Sales Representative
Heineken Beverages zambia
01.2025 - Current
Sales Representative
Ab-inbev zambia (zambia breweries)
04.2016 - 01.2025
Electrical Engineering Certificate - Electrical, Electronics And Communications Engineering
Northern Technical College