Emmanuel Kombe

• Greeted and welcomed guests in a friendly, professional manner.
• Monitored the front desk staff to ensure proper customer service was provided.
• Provided support to guests with check-in and check-out procedures.
• Assisted guests with inquiries and requests.
• Resolved customer complaints promptly and efficiently.
• Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
• Processed payments, cashiering duties and credit card transactions accurately.
• Performed administrative tasks such as filing documents, answering phone calls and emails.
• Coordinated room assignments by considering guest preferences and special requests whenever possible.
• Ensured that all safety regulations were followed at all times.
• Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
• Created weekly schedules for front desk staff according to business needs.
• Implemented strategies for improving customer service standards across the department.
• Participated in meetings with other managers to discuss strategies for increasing profitability.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Welcomed large volume of guests and improved overall customer service.
• Balanced hotel accounts at end of each shift.
• Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

• Greeted arriving guests and checked them in to their rooms.
• Processed guest check-outs, including payment processing and providing receipts.
• Monitored hotel occupancy, rate availability, and special requests or needs of guests.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Responded to customer inquiries regarding hotel services, reservations, directions.
• Answered telephone calls from customers related to billing inquiries or complaints.
• Maintained a secure environment for the protection of guests' property and assets.
• Assisted with the preparation of daily bank deposits for all departments within the hotel.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.
• Reported any discrepancies immediately upon discovering them.
• Prepared detailed audit reports at the end of each shift.
• Received payments from customers via cash or credit cards.
• Resolved customer issues quickly while maintaining a high level of professionalism.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

* Checking of front office accounting records for accuracy on a daily basis.

* Summarizing and compiling information for the hotel's financial records.

* Tracks room revenue, occupancy percentages, and other front office operating statistics.

* Preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.

* Posting room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

* Running end of day audit.

* Providing outstanding services and ensures customer satisfaction.

* Addressing customer concerns and complaints promptly and professionally.

* Responding to customer needs and requests in a timely manner.

* Answer phone switchboards and transfer calls and take messages.

* Managing the incoming and outgoing mails.

* Planning and assign workloads for front office associates.

* Preparing operational and financial records for Manager to review.

• Greeted arriving guests and checked them in to their rooms.
• Processed guest check-outs, including payment processing and providing receipts.
• Monitored hotel occupancy, rate availability, and special requests or needs of guests.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Answered telephone calls from customers related to billing inquiries or complaints.
• Maintained a secure environment for the protection of guests' property and assets.
• Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.
• Reported any discrepancies immediately upon discovering them.
• Prepared detailed audit reports at the end of each shift.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Documented wake-up requests and set up automatic calls in system.

• Developed and implemented marketing strategies to drive sales growth.
• Created and maintained relationships with customers, vendors, and other stakeholders.
• Conducted market research to identify customer needs and preferences.
• Analyzed competitive products in the marketplace.
• Researched target markets to develop effective sales plans.
• Gathered customer feedback on product performance and service quality.
• Responded promptly to customer inquiries regarding products or services.
• Greeted and assisted customers to foster positive experiences.
• Resolved customer complaints promptly and professionally.
• Stock taking
• Cashing and balancing of daily sales
• Banking
• Stores Supervising.