Emmanuel Mwamba
Lusaka
Summary
Motivated computer science student with hands-on experience in technical support, software management, and database systems. Skilled at troubleshooting, system maintenance, and using IT solutions to improve efficiency. Seeking an internship to build my technical skills and contribute to organizational goals.
Overview
4
4
years of professional experience
Work History
Marketing and Communication Officer
Star Business International
Kolwezi
01.2022 - 10.2024
- Created and managed social media campaigns to increase brand visibility.
- Built and maintained strong client relationships through clear communication.
- Conducted research to understand market trends and customer needs.
- Designed simple graphics and online content to promote products.
- Worked with the IT team to keep marketing tools functional and updated.
Technical Support Assistant
Star Business International
Solwezi
06.2020 - 07.2021
- Performed computer hardware maintenance, including inspections and troubleshooting.
- Diagnosed and resolved network connectivity issues to maintain seamless operations.
- Configured routers, switches, and firewalls to enhance network reliability and security.
- Managed system updates, including Windows OS and essential software installations.
- Conducted hard drive repartitioning to optimize storage solutions.
- Supported database entry tasks using MySQL for company records.
- Provided IT support to team members, ensuring smooth daily operations.
- Set up and tested new computer systems to ensure they were ready for use.
- Monitored network performance and addressed potential bottlenecks.
- Trained team members on basic IT troubleshooting techniques.
- Ensured all IT-related documentation, such as inventory and user guides, was up to date.
- Assisted in implementing data backup and recovery procedures.
- Maintained a log of technical issues and solutions to streamline future troubleshooting.
- Collaborated with other departments to identify and resolve technology challenges.
Education
Bachelor of Science - Computer Science
Cavendish University
Lusaka10-2026
Operations Research
Coursera Certifications
09-2024
High School Diploma -
Salama Technical Institute
Lubumbashi09-2017
Skills
- Computer hardware maintenance and troubleshooting
- System updates and software installations
- Hard drive repartitioning and computer inspections
- MySQL database entry and management
- Proficient in Microsoft Excel, Word, and PowerPoint
- Basic programming in C language
- Social media campaign creation and management
- Understanding market research techniques
- Creating digital content for online marketing
Languages
English
First Language
French
Proficient
C2
Hobbies
• Exploring Technology
• Creative Content Creation
• Gaming
• Learning about world cultures
References
Available upon request.
Timeline
Marketing and Communication Officer
Star Business International
01.2022 - 10.2024
Technical Support Assistant
Star Business International
06.2020 - 07.2021
Bachelor of Science - Computer Science
Cavendish University
Operations Research
Coursera Certifications
High School Diploma -
Salama Technical Institute
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