EMMANUEL MWAPE
Mpika,Zambia
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
TDR
Top image Africa
Mpika, Zambia
06.2021 - Current
Team Leader, Sales Operations
MTN Zambia
Mpika, Zambia
02.2019 - 12.2020
- Team management
- Active listening
- Supervision and leadership
- Data management
- Problem-solving
- Exceeded customer satisfaction by finding creative solutions to problems
- Completed day-to-day duties accurately and efficiently
- Recognized by management for providing exceptional customer service
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified new markets for penetration by carefully researching potential customers' buying habits
- Motivated sales professionals by delivering positive reinforcement and constructive feedback
- Directed and supervised staff performance
Education
High School Diploma -
Uniathena University
12.2024
High School Diploma -
Chitulika Secondary School
Mpika11-2019
Skills
- Attention to detail
- Collaboration
- Software Proficiency
- Critical thinking
- Dependable and responsible
Languages
English
Beginner
A1
Timeline
TDR
Top image Africa
06.2021 - Current
Team Leader, Sales Operations
MTN Zambia
02.2019 - 12.2020
High School Diploma -
Uniathena University
High School Diploma -
Chitulika Secondary School
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