Emmanuel Mweema
Ndola
Summary
1. To work hard and get a degree and to run my own company.
2. I'm a results-driven Direct Sales Agent known for high productivity and efficient task completion. Specialize in customer relationship management, sales, and effective communication techniques. Excel in negotiation, and active listening skills to achieve sales goals while maintaining positive client relationships. Ready to leverage specialized skills and soft abilities to contribute to team success and drive revenue growth.
Overview
9
9
years of professional experience
Work History
(DSA) Direct Sales Agent
ZAMTEL
01.2021 - Current
- Identified potential customers through cold calling and networking activities.
- Developed relationships with customers to promote product awareness.
- Provided detailed information about products and services to prospects.
- Generated leads by attending trade shows, conferences, and other events.
- Maintained an up-to-date knowledge of competitors' offerings.
- Resolved customer complaints promptly and effectively.
- Met or exceeded monthly sales targets set by management.
- Attended training sessions to stay updated on product features and benefits.
- Visited potential and current customers at personal and business locations to promote products.
- Sold products and services in field for company.
Customer Service Associate
Airtel (Tech-Mahindra)
Lusaka, Zambia
01.2019 - 12.2020
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
Call Centre Agent
MTN (Phoenix Professional)
01.2016 - 12.2018
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
BBA - Marketing Management
ZIBZIP
Kitwe 11-2020
Certificate - Microsoft Office in The Following: Microsoft Word, Microsoft Excel,Microsoft PowerPoint,
Everite Computers
Lusaka01.2015
Grade 12 Certificate -
Kabulonga Boys Secondary School
Lusaka 01.2014
Skills
- CRM proficiency
- New market research
- Field experience
- Leads generation
- Door-to-door sales experience
- Effective customer upselling
- Customer Engagement
- Client acquisition
- Customer feedback
- E-commerce sales
- Upselling techniques
- Persuasive Communication
- Negotiation Tactics
- Customer Satisfaction
- Brand representation
- Direct Sales
Personal Information
- Date of Birth: 12/13/93
- Gender: Male
- Nationality: Zambian
Nrc
402238/10/1
Languages
English
First Language
Bamba
Proficient
C2
Nyanja
Proficient
C2
References
- Lwisa Kaonde, Team Leader, Zamtel Emmasale, Lumumba Road, Lusaka, 0950-386917 and Ndola
- Royd Mundongo, Team Manager, Airtel (Tech-Mahindra), 2nd Floor Peroda House, Great North Road, Lusaka, 30770, 0978-980689
- Mr. Evans, Computer Lecturer, Everite Computers, 2nd Floor suite 205, Provident House, Next to Indo Zambia, Cairo Road, Lusaka, 0977-899444
Timeline
(DSA) Direct Sales Agent
ZAMTEL
01.2021 - Current
Customer Service Associate
Airtel (Tech-Mahindra)
01.2019 - 12.2020
Call Centre Agent
MTN (Phoenix Professional)
01.2016 - 12.2018
BBA - Marketing Management
ZIBZIP
Certificate - Microsoft Office in The Following: Microsoft Word, Microsoft Excel,Microsoft PowerPoint,
Everite Computers
Grade 12 Certificate -
Kabulonga Boys Secondary School