Open To Work
Enock Bwalya Nkole
Business Development
Lusaka,Lusaka Province
Work Preference
Summary
Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving territory development.
Overview
2
2
Certification
17
17
years of professional experience
Work History
Business Development Manager
Asa Microfinance Zambia Limited
01.2026 - Current
- Grow business revenue through strategic partnerships, develop sales & marketing plans for niche and mass markets.
- Grow brand visibility across all channels, build customer and investor confidence with strong presence in the market we operate in and staff.
- Stakeholder management, ESG development, and implementation.
- Develop and implement the sales and marketing plan for the business.
- Grow brand visibility through strategic marketing and collaborations.
- Manage, coordinate, and identify suitable CSR activities that align with the business.
- Report directly to CEO, group, and head of operations on ESG & CSR activities.
- Manage and develop partnerships with strategic stakeholders such as traditional leaders, civic, corporate, and internal stakeholders.
- Develop business strategic plans for low-performing regions and branches across the market to grow their revenue.
- Represent the business during online, radio, and networking events to promote the business and grow its visibility.
- Conduct surveys, market research and recommendations for areas for business growth and investment.
Regional Manager- Southern
Asa Microfinance Zambia Limited
08.2025 - 12.2025
- To grow the sales revenue for the region while maintaining PAR at acceptable levels.
- Maintain compliance for all branches with regulators and other mandatory requirements by the business and company policy.
- Direct supervision of Area Managers, setting KPI’s and budgets for all branches.
- Deliver and achieve set operations KPIs and drive growth in all branches.
- Manage churn rate for both clients and internal staff, while maintaining adequate staffing at all branches.
- Responsible for new area survey, making recommendations for branch expansion, and management of lease agreements for new office space.
- Conduct and recommend training of staff on new product developments.
- Maintain PAR at an acceptable rate for all the branches and the business.
Director Business Development & Operations
Kasnom Construction Limited
12.2024 - 07.2025
- To grow the business revenue and visibility through strategic partnerships, grow market share, and become a market leader in the construction business by developing products that promote growth with community impact.
- Engage strategic partners that can grow the business.
- Monitoring of operations of the business and profitability.
- Cost management of the business to ensure ROI is realized. Maintain costs within the budget constraints.
- Market research and development, strategy development, and recommendations on market penetration.
- Negotiate contracts, proposals, pitching, and analysing partnerships for business expansion and mergers.
- Maintain high-quality compliance with regulators and would-be partners.
- Management of team, leadership, training, and recommendations for hiring suitable staff.
Consumer Area Sales Representative
MTN-Zambia
05.2018 - 11.2024
- To drive sales and build relationships with MTN Zambia customers in the assigned geographic area including identifying new business opportunities, managing existing accounts, and ensuring customer satisfaction to meet sales targets.
- Sales Strategy and Execution - Developing and implementing effective sales strategies to meet or exceed sales targets.
- Conducting market research to identify potential clients and assess competitive landscape.
- Creating and maintaining a sales pipeline to track leads, prospects, and customer interactions.
- Customer Relationship Management - Building and maintaining strong, long-lasting relationships with clients.
- Responsible for offering sales& technical support to all the MTN payphone champs.
- Addressing customer inquiries, provide product information, and resolve issues promptly.
- Product Knowledge and Promotion - Maintaining deep knowledge of company products and services to effectively communicate value propositions.
- Conducting Market Intelligence for the MTN Community Payphones.
- Collaborate with marketing to develop promotional materials and campaigns.
- Sales Reporting and Monitoring – Monitoring & Supervising MTN payphone Champs and Sales nationwide.
- Preparing regular sales reports and forecasts for management review and maintaining accurate records of sales activities.
- Cross functional teamwork - Working closely with cross-functional teams, including marketing, customer service, and logistics, to ensure customer needs are met.
- Territory Management - Managing the assigned territory efficiently to maximize coverage and productivity. Planning and prioritizing daily activities to optimize travel and time management.
- Negotiation and Closing - Negotiating pricing and contract terms with customers to secure sales. Following up on proposals and ensure timely closure of sales opportunities.
Sales and Marketing Manager
Mobile Fashion Enterprise
09.2017 - 04.2018
- To develop and execute Sales and Marketing strategies for Mobile Fashion Enterprise that drive sales growth and enhance brand awareness as well as market research, campaign development, customer engagement, and collaboration with sales teams to achieve overall business objectives.
- Market Research and Analysis - Responsible for conducting thorough market research to identify trends, customer needs, and competitive landscape.
- Monitoring industry developments and reporting findings to management.
- Marketing Strategy Development - Assisting in the creation of comprehensive marketing plans that align with company goals.
- Developing and implementing targeted marketing campaigns across various channels, including digital, print, and events.
- Working with product teams to ensure messaging aligns with product offerings.
- Sales Support - Working closely with the sales team to understand customer needs and support their efforts. Developing sales tools, presentations, and promotional materials to help close deals.
- Monitoring and analyzing sales performance, providing insights and recommendations for improvement.
- Digital Marketing – Managing and optimizing the company’s online presence, including the website and social media. Creating engaging content for digital platforms to drive customer engagement and lead generation.
- Customer Engagement and Relationship Management - Building and maintaining strong relationships with customers and partners.
- Budget Management - Assisting in the development and management of the marketing budget.
- Teamwork – Working with cross-functional teams, including sales, product development, and customer service, to ensure alignment of marketing and sales efforts.
- Reporting and documentation - Preparing regular reports on marketing and sales activities, including campaign performance and market trends.
- Using data analytics to assess the effectiveness of marketing strategies and recommend adjustments as necessary.
Regional Sales Manager - Central & Muchinga Province
Star Times Television Zambia
01.2017 - 08.2017
- To grow sales within the assigned geographic region for Star Times Television Zambia while building and maintaining relationships with customers, identifying new business opportunities, and executing sales strategies to achieve revenue targets.
- Sales Planning - Implementing sales plans tailored to the region’s market conditions and customer needs and identifying new business opportunities to expand the customer base and increase market share.
- Customer Relationship Management – Building and nurturing strong, long-lasting relationships with clients in the region and acting as the primary point of contact for existing accounts, ensuring customer satisfaction and loyalty.
- Sales Presentation and Negotiation - Preparing and delivering engaging sales presentations and product demonstrations.
- Negotiating pricing, contract terms, and agreements with customers to secure sales.
- Sales Reporting and Forecasting - Maintaining accurate records of sales activities, customer interactions as well as preparing regular sales reports and forecasts for management review.
- Analyzing sales metrics to assess performance and identify areas for improvement.
- Territory Management - Effectively managing the assigned territory to maximize coverage and sales potential.
- Planning and prioritizing daily activities to optimize travel and time management.
- Conducting regular visits to existing clients and prospective customers.
Regional Sales Manager-Central Province
Bayo Trading Ltd
02.2014 - 01.2017
- To grow regional sales for Bayo Trading Ltd as well as promoting the company’s products or services to potential and existing customers including identifying sales opportunities, building customer relationships, and achieving sales targets for Central Province.
- New Sales identification - Identifying and targeting new sales opportunities through research, networking, and outreach as well as maintaining a pipeline of potential customers and leads.
- Sales Presentations - Preparing and delivering engaging sales presentations and product demonstrations.
- Communicating product benefits and features effectively to potential customers.
- Negotiation and Closing - Negotiating pricing, terms, and conditions with customers to secure sales. Following up on proposals and close sales in a timely manner.
- Sales Reporting - Maintaining accurate records of sales activities and customer interactions Preparing regular sales reports and forecasts for management review.
- Working closely with other departments to align all sales efforts.
Sales Supervisor
Giant Communications Ltd
04.2013 - 01.2014
- Supervised daily sales operations and ensured team adherence to company policies.
- Trained and mentored new employees on product knowledge and sales techniques.
- Developed sales strategies to enhance customer engagement and satisfaction.
- Coordinated inventory management and maintained optimal stock levels in the store.
- Managed scheduling to ensure adequate coverage during peak sales periods.
- Facilitated communication between departments to streamline sales processes and customer service.
- Conducted performance reviews to assess staff effectiveness and identify improvement areas.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Payphone Sales Champ Supervisor
MTN-Zambia
07.2010 - 12.2011
- Supervised daily operations of communication services for customers.
- Conducted performance evaluations and provided feedback to team members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Developed strategies to improve team performance and productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Volunteer
International Youth Fellowship (IYF)
06.2009 - 09.2009
- Organized community outreach programs to engage local youth in meaningful activities.
- Facilitated workshops and seminars on personal development and leadership skills.
- Collaborated with diverse teams to plan and execute youth events and initiatives.
- Mentored young volunteers, providing guidance and support throughout their projects.
- Coordinated logistics for international exchange programs fostering cultural understanding.
- Communicated effectively with stakeholders to promote IYF's mission and vision.
- Evaluated program effectiveness and provided feedback for continuous improvement efforts.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Provided guidance and support to fellow volunteers during their shifts.
Education
M.D. - Business Administration
ZCAS University
Lusaka, Zambia.09-2027
Bachelor’s degree - Business Administration
Zambia Open University
Lusaka, Zambia10-2024
Advanced Diploma - Business Administration and Management Studies
Evelyn Hone College
Lusaka, Zambia07-2010
Grade 12 - School Certificate
Mitondo Secondary
Chililabombwe, Zambia11-2006
Skills
- Strategic planning
- Business analysis
- Sales strategies
- Team leadership
- Customer relationship management
- CRM management
- Strategic business planning
- Revenue forecasting
- Team collaboration
- Business development and planning
- Sales and marketing
- Event planning
- Decision-making
- Relationship building and management
- Revenue generation
- Market and competitive analysis
- Market penetration
- Customer service
Certification
• Full Member - Zambia Institute of Marketing (ZIM) - N6060
- Industry Member - Zambia Institute of Banking and Financial Services (ZIBFS)
- Certificate - Finance and Investment Skills, Entrepreneurship, Career and Personal Development, Teen Vision Trust, 01/01/09
• Certificate - Volunteer, International Youth Fellowship, 01/01/XX
• Certificate - Peer Educator, SHARES (Stop HIV/AIDS Reaching Every Student), Evelyn Hone College,
- Industry Member - Zambia Institute of Banking and Financial Services (ZIBFS)
- Certificate - Finance and Investment Skills, Entrepreneurship, Career and Personal Development, Teen Vision Trust, 01/01/09
• Certificate - Volunteer, International Youth Fellowship, 01/01/XX
• Certificate - Peer Educator, SHARES (Stop HIV/AIDS Reaching Every Student), Evelyn Hone College,
Accomplishments
- Best Consumer Sales Representative, MTN Zambia, 01/01/22
- Best Distributor, Giant Telecommunications Ltd, 01/01/13
- Grew market share for MTN Zambia in Western Province, From 39% to 50% from 2018 to 2019., 01/01/19
- Attained highest growth for Mobile money acquisition, 2% across all MTN OPCOS in Western Province in 2020., 01/01/20
- Grew Electronic Distribution in Central Province, By 30% and introduced Electronic Distribution in Mkushi with Bayo Trading., 01/01/14
Business Profile
A focused, driven, and results-oriented Sales Specialist with proven experience spanning over 14 years, having worked in various positions, including Regional Manager, Area Sales Representative, Sales and Marketing Officer, Regional Sales Representative, Regional Sales Officer, Sales Champ Supervisor, Payphone Sales Support, and Payphone Sales Champ Supervisor. Possess strong, extensive experience in areas including Market development, Leadership Training, Product management and development, Niche market analysis, development, segmentation, and implementation. Thorough knowledge in Talent Identification and development, Customer Support and Retention, Corporate Account Management, FINTECH, Sales & Distribution, and Marketing. A target-driven Sales Specialist who was awarded the 2022 Best Consumer Sales Representative under MTN Zambia, as well as Won Best Distributor 2013 while working as Sales Supervisor for Giant Telecommunications Ltd. Possesses top-quality communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills to identify and resolve sales issues and improve service quality and performance for the organization. Possess leadership and management skills to motivate, inspire, and direct service assurance staff and teams. Organizational and time management skills to plan, prioritize, and execute service assurance tasks and projects efficiently and timely. Customer-oriented and service-minded attitude to ensure customer satisfaction and loyalty., Market development, Leadership Training, Coaching and Development, Product management and development, Niche market analysis, development, segmentation, and implementation, Talent Identification and development, Customer Support and Retention, Corporate Account Management, FINTECH, Sales & Distribution, Marketing and brand management
Timeline
Business Development Manager
Asa Microfinance Zambia Limited
01.2026 - Current
Regional Manager- Southern
Asa Microfinance Zambia Limited
08.2025 - 12.2025
Director Business Development & Operations
Kasnom Construction Limited
12.2024 - 07.2025
Consumer Area Sales Representative
MTN-Zambia
05.2018 - 11.2024
Sales and Marketing Manager
Mobile Fashion Enterprise
09.2017 - 04.2018
Regional Sales Manager - Central & Muchinga Province
Star Times Television Zambia
01.2017 - 08.2017
Regional Sales Manager-Central Province
Bayo Trading Ltd
02.2014 - 01.2017
Sales Supervisor
Giant Communications Ltd
04.2013 - 01.2014
Payphone Sales Champ Supervisor
MTN-Zambia
07.2010 - 12.2011
Volunteer
International Youth Fellowship (IYF)
06.2009 - 09.2009
M.D. - Business Administration
ZCAS University
Bachelor’s degree - Business Administration
Zambia Open University
Advanced Diploma - Business Administration and Management Studies
Evelyn Hone College
Grade 12 - School Certificate
Mitondo Secondary