ENOCK MUKUKA
Electoral Commission of Zambia
LUSAKA
3
Languages
1
Certification
2022
years of professional experience
Dynamic professional with experience as a Polling Assistant in 2021 General Elections and as Presiding officer in August 2026 General Elections at the Electoral Commission of Zambia, adept at enhancing voter experiences and ensuring compliance with electoral regulations. Proven record in customer service and assertiveness, effectively managing queues and resolving issues to uphold election integrity. Skilled in vote counting processes and maintaining accurate records.
Work History
Polling Station Presiding Officer
- Monitored polling station operations, maintaining compliance with electoral procedures and timelines.
- Processed election documentation, verifying completeness, accuracy, and proper filing of records.
- Prepared election reports, summarizing observations, incidents, and operational issues for review.
- Liaised with stakeholders, resolving queries and supporting smooth electoral service delivery.
- Inspected election materials, confirming readiness, security, and proper distribution to polling locations.
Polling Assistant
- Assisted voters with registration and ballot casting processes to ensure smooth election operations.
- Monitored polling station activities to maintain compliance with electoral regulations and guidelines.
- Collaborated with team members to set up and dismantle polling equipment efficiently before and after elections.
- Provided clear information to voters regarding voting procedures, enhancing overall voter experience.
- Recorded and reported any issues or irregularities during the voting process to supervisors immediately.
- Implemented strategies to manage long queues, improving voter flow and reducing waiting times at polling stations.
- Upheld election integrity by verifying voter eligibility according to established guidelines.
- Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
- Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
Customer Service Assistant
7 Months- Assisted customers with inquiries regarding water services and sanitation solutions.
- Processed service requests and maintained accurate customer records in the database.
- Collaborated with team members to resolve customer complaints efficiently and effectively.
- Educated customers on best practices for water usage and sanitation maintenance.
Education
M.D. - Medicine
Certification
.MBChB GRADUATE (Graduation 2027)-UNZA. BSc.Hb-UNZA(2024).
Presiding officer-ECZ(2026)
Polling Assistant certificate -ECZ(2021).
.O-Level certificate-Mungwi tech Stem school(2014).
Skills
Customer service and assistance
Vote counting
Flexibility
Recordkeeping skills
Fluent in English
Bemba and Nyanja.
Assertiveness
Vote counting processes
Voting procedures
Clerical skills
Collaboration
Teamwork
Problem-solving
Languages
ENGLISH
C2
Bilingual or Proficient
BEMBA
C2
Bilingual or Proficient
Nyanja
C2
Bilingual or Proficient
Timeline
Customer Service Assistant
Chambeshi Water and Sanitation Company
01.2015 - 08.2015Read More
Polling Station Presiding Officer
Electoral Commission of Zambia
2026 - 2026Read More
Polling Assistant
Electoral Commission of Zambia
2021 - 08.2021Read More
UNZA
M.D. from Medicine
Read More