ENOCK PHIRI
Lusaka,Zambia
Summary
Dedicated Barista experienced in beverage preparation and customer service within fast-paced environments. Delivered exceptional service by assisting customers with beverage choices and processing payments accurately while maintaining cleanliness and organization of workstations. Collaborated with team members to enhance service efficiency during peak hours and supported inventory management through effective stock monitoring.
Overview
7
7
years of professional experience
Work History
Barista
Vasilis
Manda Hill
06.2026 - Current
- Prepared and served coffee and beverages to meet quality and presentation standards, enhancing customer satisfaction.
- Took customer orders and processed payments while delivering friendly, professional service to create a welcoming environment.
- Provided assistance to customers in selecting beverages with beverage choices and responded to requests in a courteous manner.
- Operate coffee-making equipment and maintain a clean, organized and hygienic workstation.
- Monitored beverage supplies and reported low-stock items to ensure timely restocking and uninterrupted service.
- Work closely with team members to maintain efficient service during busy periods.
Sales Assistant
Chishimba Wholesale and Retail Grocery Shop
12.2019 - 07.2021
- Provided customers with product information and support during purchases to enhance the shopping experience.
- Managed shelves, stock records and product organization.
- Assisted customers with product information, purchases and general service.
- Increased sales through effective communication and in-depth product knowledge.
Cashier & Sales Assistant
Gal Sports Betting
12.2021 - 09.2022
- Handled cash and electronic transactions accurately in a high-volume environment.
- Assisted customers with inquiries and efficiently resolved issues to enhance overall satisfaction.
- Maintained daily transaction records and balanced cash to ensure financial accuracy.
- Ensured compliance with company procedures and operational standards.
- Worked closely with team members to maintain an organized workplace.
Education
Diploma - Environmental Health Technology
Evelyn Hone College of Applied Arts and Sciences
Arakan Boys Secondary School
Skills
- Coffee and Beverage Preparation
- Espresso Machine Operation
- Milk Steaming and Frothing
- Advanced Beverage Presentation
- Product Knowledge
- Food hygiene
- Inventory management
- Workstation maintenance
- Sales Support and Upselling
- Customer relations
- Time management
- Safety Compliance
- Teamwork and Communication
LANGUAGES
- English, Bemba, Nyanja
- Bemba
- English
- Bemba
Name
Barista
Timeline
Barista
Vasilis
06.2026 - Current
Cashier & Sales Assistant
Gal Sports Betting
12.2021 - 09.2022
Sales Assistant
Chishimba Wholesale and Retail Grocery Shop
12.2019 - 07.2021
Arakan Boys Secondary School
Diploma - Environmental Health Technology
Evelyn Hone College of Applied Arts and Sciences