Eric Kelvin Kalaba
Summary
Results-driven business administration professional with extensive experience in managing daily operations in fast-paced environments. Proven track record in driving sales growth and enhancing customer acquisition through strategic selling techniques. Strong communication and organizational skills, complemented by a detail-oriented approach and ability to adapt across various industries. Committed to maintaining high productivity and quality standards while fostering positive relationships with clients and team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Sales Agent
KCM Consultants
01.2019 - 02.2021
- Ensured client satisfaction by staying in contact with client throughout job completion; Helping the company to acquire customers that needs to open banks accounts with ZANACO.
- Communicated and developed rapport with customers; evaluated customers' existing and potential product needs and made recommendations.
- Increased customer understanding of ZANACO products and services as well as, competitive advantage over other service providers.
- Generated minimum 50 new customers every week; Drafted weekly performance reports for the supervisor.
- Went to different places to convince customer the importance of having a bank account.
- Shared with the new and existing customers on how to use the ATM and mobile banking facilities.
Assistant Presiding Officer
Electoral Commission of Zambia
01.2016 - 01.2021
- Ensure compliance with applicable policies, procedures, rules and regulations; Played a key role in ensuring proper procedures for voting are followed.
- Ensured that voters are able to vote in secret and in a calm atmosphere.
- Liaised with the keyholder/caretaker for the polling station before Election Day to confirm arrangements for opening and closing the building.
- Accounted for, and responsible for, all ballot papers; consistently was polite and professional when dealing with electors and other visitors.
Cashier/Sales Officer
GO- INVESTMENTS LIMITED
01.2007 - 01.2010
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
- Established or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
- Inventory and Stocks Co-Captain - assisted in the completion of cycle stock counts, stock checks and external counts and ensured all stock movements were replaced, rotated and recorded.
- Served customers, provided advice and assistance, and ensured sales targets were achieved.
- Led the team in cleaning up the cafeteria and updated on sales and financial records of the cafeteria.
- Conducted end of day banking and reconciliation.
- Helped in selling fast food products and taking orders for the cafeteria.
Education
Bachelors of Art - Business Administration
Liutebm University
Ibex Hill Lusaka01.2019
Diploma - level 5 - Business Administration & Management
Breaking Barriers Academy Ltd
01.2014
School Certificate - G.C.E. -
Chipili Secondary School
01.2012
Diploma - Business Administration & Management
Breaking Barriers Academy
01.2009
Skills
- Demonstrated know-how
- Competitive analysis
- Sales strategies
- Effective communication
- Strong negotiation
- Motivation and adaptability
- Customer relationship management
- Diplomacy and tact
- Sensitive record handling
- Detail orientation
- Communication skills
- Multi-tasking ability
- Dependability and reliability
- Team collaboration
- Organizational skills
- Quick learning ability
- Leadership qualities
- Customer service excellence
- Flexibility and adaptability
- Approachability and friendliness
References
- Mr. Makesa Kalifungwa, Head of Law and Distance Learning, LIUTEBM UNIVERSITY, 0979-700 090, 0211-237897/ 0211-237816, Lusaka
- Mr. Muhammad Dembele, LIUTEBM UNIVERSITY, 0977-322 232, Lusaka
- Mr. Kaluga Koloweka, Head of business Studies, BREAKING BARRIESRS COLLEGE, Anchor House, 0967-437 880
Computer Tools
- Microsoft Office suite including MS-Word
- MS-Excel
- MS-PowerPoint
Key Abilities And Strengths
- Demonstrated know-how in performing work duties according to established procedures and protocols; Able to work individually and in groups, an expert in providing motivation to ensure smooth work flow and efficient working deadlines.
- Meets deadlines and works with a high level of awareness and adaptability. Very driven to exceed in any goals and build long term relationships with customers.
- Diplomatic and tact when dealing with professionals and non-professionals at all levels; Trained in handling sensitive, confidential records.
- Detail-oriented employee with great communication skills. Multi-Tasker ProblemSolver Self-Starter Dependable People-Oriented Motivated /Team Player Organizational Skills Quick Learner.
- Consistently demonstrate my ability to deliver leadership in a competitive, changing environment, and demonstrates great customer service skills for inner and outer company relations.
- Flexible and versatile - able to maintain a sense of approachability under pressure.
- Tolerance: Stress tolerance; Critical thinking: Decision making skills.
- Strong organisational and time management skills.
- Excellent in written and verbal communication.
- A proactive approach with a problem solving attitude.
Certification
ZIDIS-certificate in Diplomatic Practice Protocol and Public Relations
Timeline
Direct Sales Agent
KCM Consultants
01.2019 - 02.2021
Assistant Presiding Officer
Electoral Commission of Zambia
01.2016 - 01.2021
Cashier/Sales Officer
GO- INVESTMENTS LIMITED
01.2007 - 01.2010
Bachelors of Art - Business Administration
Liutebm University
Diploma - level 5 - Business Administration & Management
Breaking Barriers Academy Ltd
School Certificate - G.C.E. -
Chipili Secondary School
Diploma - Business Administration & Management
Breaking Barriers Academy