Erick Chisoni Lukwesa
Sakania
Summary
Dependable ICT Network Technician of 12 years, adept in IT services for mining companies and organizations. Utilizing expertise in diverse software, system and application installation and maintenance for high performing technical support. and Knowledgeable in Technical skills, IT Helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Astute ICT Network Technician, improving company efficiency and productivity through the smooth management of Technological systems. Offering extensive experience in Mining Systems and IT Technical Systems, continually self-developing to offer optional Technical expertise.
Overview
11
11
years of professional experience
Work History
Planning Engineer
ERG GROUP AFRICA, FRONTIER MINE
SAKANYA - CONGO DR
05.2022 - Current
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention
- Reduced downtime by proactively identifying potential issues and addressing them in a timely manner.
- Established data-driven insights to enhance operations
- Created an effective communication channel between management, engineers, and technicians fostering a collaborative environment that ultimately resulted in improved productivity.
- Enhanced asset reliability by conducting root cause analysis for recurring issues, implementing corrective actions as needed.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance
- Developed comprehensive maintenance schedules to align with production goals and minimize disruptions.
- Reviewed technical documentation regularly, staying up-to-date on industry best practices and emerging technologies related to maintenance planning engineering.
- Oversaw recruitment process and on boarded 500+ new staff
- Established and maintained a database of equipment, spare parts, and suppliers to facilitate quicker access to necessary resources during critical repair situations.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Analyzed work order data to identify trends and areas for process improvements in the maintenance department.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for all employees under my department.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Served as senior point of contact for Employee Relations matters.
IT CONSULTANT TECHNICIAN
KASCCO MINING SERVICES
KALUMBILA MINE, NORTH WESTERN PROVINCE, ZAMBIA
11.2020 - 10.2021
- Maintained optimum levels of IT support
- Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets, printers to maintain company productivity.
- Made sure mining systems were installed and operated safely, updating any unsafe technologies accordingly
- Educated staff in new technologies such as Vehicle Manager and Training Manager Software through easy-to-understand methods
- Performed regular monitoring analysis of Dispatch System-Fleet management based on Modular Care Drive solution to ensure fatigue-free operations
- Advised customers and users regarding required maintenance practices of diverse software systems OEM requirements and industry best practices
- Assisted online users via live chat, web conference, team viewer, and phone to resolve issues related to Dispatch System - Fleet management based on Modular solution, Smart Cap Life, and Care Drive System
- Consulted via telephone to understand user problems, run through testing script, and ask probing questions to locate root causes
- Monitored multiple databases to keep track of all company inventory
- Maintained excellent working knowledge of industry trends and offered impeccable support to end-users.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Developed clear specifications for project plans using customer requirements.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Led project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
- Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Coordinated efficient large-scale software deployments.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
- Created service level agreement for IT operational functions and help desk operations.
- Developed customized software applications, leading to improved end-user experience and overall functionality.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Inspected equipment, assessed functionality, and optimized controls.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
FIELD SERVICE ENGINEER
MEDISYS COMPANY LIMITED
Lusaka, Zambia
06.2019 - 10.2019
- Scheduled service calls according to customer location and urgency of need
- Tested equipment performance and demonstrated operation and servicing to customers
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Checked safety practices and integrity of PPE
- Managed maintenance data records and tracked operating information for onsite reference
- Performed onsite installation, modification, and maintenance of systems and equipment
- Facilitated communication between office personnel, subcontractors, and customers
- Monitored work performance and quality to maintain standards
- Repaired and calibrated systems and equipment post-installation
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems
- Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction
- Performed routine maintenance on diverse systems, including servicing fans, belts, and motors and cleaning different parts of Panther Machines
- Removed malfunctioning parts and replaced with new components or refurbished pieces to return full functionality
- Installed supporting components such as Incubators fluid lines, PCB, COP, and wiring to complete systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Wrote and revised maintenance procedures.
- Kept abreast of industry advancements by attending relevant training workshops and conferences, incorporating learned knowledge into daily work processes.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
- Tested equipment performance and demonstrated operation and servicing best practices.
IT TECHNOLOGY SENIOR CONSULTANT
ANVIL MINING CONGO SA
06.2018 - 11.2018
- Supported and maintained windows servers
- Optimized network infrastructure and performance
- Defined data back-up, restore, and recovery strategies
- Provided first line ICT support to various departments
- Configured, installed, and distributed network printers for all mining departments
- Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns
- Created service level agreement for IT operational functions and help desk operations
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications, and creating Service and Operational Level Agreements (SLA) and (OLA)
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections
- Developed and implemented policies, procedures, training, and development for network resource administration, appropriate use, and disaster recovery
- Conducted research on network products, services, protocols, and standards for network procurement and development efforts
- Collaborated with fellow engineers to evaluate software and hardware interfaces
- Adjusted design parameters to incorporate new features
- Recommended and installed upgrades and helped businesses plan for technology to match growth
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
MINING SYSTEM TECHNICIAN
FIRST QUANTUM MINERALS
05.2017 - 03.2018
- Had exceptional technical skills across the products and solutions that supported under technical team and excelled effortlessly in providing a service
- Repaired and calibrated systems and equipment post-installation
- Tested equipment performance and demonstrated operation and servicing to customers
- Scheduled service calls according to customer location and urgency of need
- Performed onsite installation, modification, and maintenance of systems and equipment
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in Mining systems
- Managed reactive and planned maintenance across all mining systems, reducing operational downtime for enhanced client satisfaction
- Maintained clear and complete records of installation, maintenance, or repair actions.
IT TECHNICIAN
ANVIL MINING CONGO SA
05.2013 - 02.2015
- Handled overall IT governance, effectively and efficiently managing supplier selection and sourcing strategies for positive results
- Carried out daily risk and control assessments, reporting analysis to IT Manager for continued process developments
- Successfully delivered IT projects, supporting Network performance strategy for consistent growth
- Collaborated with IT Technical team to assess technical business needs, suggesting best-possible system updates for improved Networking services
- Installed different types of advanced software and hardware in a timely manner to minimize productivity interruptions
- Carried out daily checks and maintenance across all installed equipment for IT (PM), ensuring necessary fixes and updates are swiftly resolved
- Performed user training presentations, ensuring thorough working knowledge of networking systems for all staff
- Effectively communicated network notifications and updates across all departments for comprehensive technical support
- Resolved network incidents and faults quickly and effectively for optimized staff productivity
- Configured all hardware devices and software settings to optimize network performance
- Received and prioritized support requests to maximize resource utilization
- Implemented new team onboarding program, reducing training time from 4 weeks to 2
- Planned and implemented upgrades to hardware and software in existing installations, increasing productivity by 90%
- Reduced product waste by eliminating excess and obsolete inventory and tracking order refills, revenue, and upcoming sale opportunities
- Evaluated bandwidth requirements and implemented required network updates
- Assessed system performance to identify upgrade requirements
- Eliminated malware through appropriate anti-virus software selection
- Developed reliable disaster recovery plans for minimized data risks
- Resolved service user requests within agreed timeframes for optimized staff productivity.
Education
CERTIFICATE IN BIOMEDICAL ENGINEERING (PANTHER SYSTEM MOLECULAR INSTRUMENT) - Biomedical Engineering
Ilex South Africa
JUNIOR SECONDARY GENERAL EDUCATIONS CERTIFICATE -
KASHIKISHI BASIC SCHOOL
DIPLOMA IN TELECOMMUNICATIONS - Computer Networking And Telecommunications
CITY& GUIDES
SOUTH AFRICA08.2015
CERTIFICATE IN COMPUTER APPLICATION/INTERNET SKILLS - Computer Application And Internet Skills
KACHA BUSINESS CENTER
Nchelenge, Zambia12.2011
High School Diploma -
NCHELENGE SECONDARY SCHOOL
Nchelenge, Zambia11.2011
Skills
- Project Coordination
- Budget Planning
- Excellent technical skills
- Site Inspections
- Deadline Management
- Computer simulations
- Effective communicator
- Scheduling Techniques
- Environmental Compliance
- Safety Regulations
- Procurement Strategies
- File Maintenance
- Project Management
- Contract Negotiation
- Troubleshooting and repair
- Equipment Installation
- Remote Support
- On-Site Support
- Service Documentation
- System diagnostics
- Field Operations Management
- Mechanical Troubleshooting
- Performance Testing
- Equipment installation and repair
- Technical Support
- Preventive Maintenance
- Hardware Installation
- Software Installation
- Coordinating projects
- Instrumentation calibration
- Supplier Relations
- Network Maintenance
- Technical acumen
- Computer software repair
- Control systems
- Safety meetings
- Safety Planning
- Inventory Management
- Technical drafting
- Work Order Management
- Network configuration
- Customer Management
- Preparing Work Orders
- Team direction
- Systems Analysis
- Calibration
- Mechanical Engineering
- Equipment testing
- Equipment Calibration
- Electrical Engineering
- Service Contracts
- Documentation
- Recordkeeping requirements
- Following safety practices
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- System repairs
- Estimating abilities
- Tool Installation and Alignment
- Component Repairs
- Project estimation and bidding
- Customer Relations
- Laboratory equipment installation
- Fleet maintenance
- Safety Management
- CCTV installation
- IT Infrastructure
- IT risk management
- Network Administration
- Virtualization Technologies
- Information Technology Infrastructure
- ITIL Framework
- Root Cause Analysis
- Information Security
- Machine Learning
- Mobile Application Development
- IT Asset Management
- Wide Area Networking
- IT Governance
- Multi-Site Hardware Deployment
- IT Compliance
- Equipment Configuration
- IT resource use
- Bring Your Own Device (BYOD) Management
- Infrastructure Planning
- IT infrastructure proficiency
- Project lifecycle management
- Infrastructure development
- Equipment procurement
- Requirements Analysis
- Project Planning
- Security Planning
- Operational Reporting
- Department management
- End point configurations
- Antenna Installation
- RF troubleshooting
- Customer Support
- Software Programming
- Component Soldering
- Transmitter Maintenance
- Repairs and maintenance
- Telecommunications
- Connector installation
- Quality Standards
- Equipment Inspection
- Signal strength tests
References
- Moffat Makumbi, Mining System Supervisor, Moffat.Makumbi@fqml.com or moffat.makumbi@gmail.com, +260960911701, Kalumbila Mine Minerals
- Mohammed Sameer, Project Manager, +260961222844, Kascco Limited Kalumbila Mines
- Craig, Technical Manager, +2782 809 6420, Ilex South Africa, South Africa
- Norman Mutandwa Nchelenge, Port Manager, +260977830802, Anvil Mining Nchelenge Zambia
- Desferidian, IT Manager, desferidian@yahoo.co.id, +62 21 89832069 or +62812-9655-954, Anvil Mining Congo SA- Dikukulushi Mining Congo DR
- Maggie, Care Drive, +86 168 13156510, China
- Thierry Kampaku, Senior Planer, Thierry.Kampaku@ergafrica.com, +243832099991, Frontier Mine ERG Africa SAKANIA, CONGO DR
- Cosmas Mwape, Human Resource, Cosmas.Mwape@ergafrica.com, +243825002829, Frontier Mine ERG Africa SAKANYA CONGO DR
Languages
English
Proficient
C2
Swahili
Advanced
C1
French
Elementary
A2
Timeline
Planning Engineer
ERG GROUP AFRICA, FRONTIER MINE
05.2022 - Current
IT CONSULTANT TECHNICIAN
KASCCO MINING SERVICES
11.2020 - 10.2021
FIELD SERVICE ENGINEER
MEDISYS COMPANY LIMITED
06.2019 - 10.2019
IT TECHNOLOGY SENIOR CONSULTANT
ANVIL MINING CONGO SA
06.2018 - 11.2018
MINING SYSTEM TECHNICIAN
FIRST QUANTUM MINERALS
05.2017 - 03.2018
IT TECHNICIAN
ANVIL MINING CONGO SA
05.2013 - 02.2015
CERTIFICATE IN BIOMEDICAL ENGINEERING (PANTHER SYSTEM MOLECULAR INSTRUMENT) - Biomedical Engineering
Ilex South Africa
JUNIOR SECONDARY GENERAL EDUCATIONS CERTIFICATE -
KASHIKISHI BASIC SCHOOL
DIPLOMA IN TELECOMMUNICATIONS - Computer Networking And Telecommunications
CITY& GUIDES
CERTIFICATE IN COMPUTER APPLICATION/INTERNET SKILLS - Computer Application And Internet Skills
KACHA BUSINESS CENTER
High School Diploma -
NCHELENGE SECONDARY SCHOOL