ESNART MALEMBEKA
Lusaka
Summary
Dynamic and results-oriented professional with extensive experience in credit control and account management, notably at Africa Global Logistics Ltd. Excelled in reducing overdue debts and enhancing cash flow, showcasing strong negotiation skills and a continuous improvement mindset. Proven ability in risk assessments and debtor monitoring, coupled with exceptional client engagement abilities, has significantly improved operational efficiencies and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Credit Controller
Africa Global Logistics Ltd
04.2018 - Current
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Reviewed customer accounts for compliance with repayment obligations.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Optimized credit approval and collection processes, improving operational efficiencies.
- Performed checks of customer creditworthiness and current situations.
- Obtained payments and entered details into system.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Ensured compliance with relevant financial regulations and legislation in all credit control activities.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
- Improved cash flow by implementing efficient credit control policies and procedures.
- Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Accounts Assistant
Bollore Transport and Logistics
01.2017 - 04.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Transaction Data entry in Sun accounting system
- Transaction allocation in control accounts in Sun accounting system
- Data entry in Pegasus invoice and tracking system
Front Line Agent
Cactus Financial Services
06.2014 - 12.2016
- Assisted customers with inquiries, addressing concerns, and ensuring a positive experience.
- Ensured all transactions both sending and receiving was done.
- Send daily reports to the back office
- Provided excellent customer service while adhering to all company policies and procedures regarding confidentiality, quality control, and data protection.
- Enhanced customer satisfaction by resolving issues and providing timely solutions.
- Developed strong relationships with colleagues in other departments to facilitate seamless handoffs when escalating cases beyond the front line team''s scope.
- Balanced competing priorities under tight deadlines without compromising on quality or customer satisfaction levels.
- Mentored newly hired Front Line Agents through their onboarding process, providing guidance and support to help them acclimate to the role.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
MJM Associates
11.2006 - 12.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor In Business Administration - Generic
Chreso University
10.2025
Certificate - CERTIFIED CREDIT PROFESSIONAL PROGRAMME
Zambia Institute of Banking & Financial Services
04.2025
Grade 12 Certificate -
Lusaka Girls Secondary School
12.2005
Skills
- Risk evaluations
- Active listening
- Deadline oriented approach
- Account reconciliation proficiency
- Strong negotiation
- Continuous improvement mindset
- Risk assessments
- Document coordination
- Debt recovery expertise
- Document management
- Credit control procedures
- Follow-up strategies
- Reporting strengths
- Credit reviews
- Debtor monitoring
- Client Engagement
- Posting receipts
- Tracking all invoices
COMPUTER LITERACY AND SYSTEMS
· Microsoft office (Word, Excel, PowerPoint.)
· Pegasus invoice and tracking system (Accounting System)
· Sun System (Accounting System)
. Citrix system
Affiliations
The Zambia Institute of Banking and Financial Services Affiliated in 2023
Additional Information
REFEREES
, Mr. Lewis Chola, Human resource manager, Africa Global Logistics Zambia Limited (AGL) Lusaka Zambia +260 977911521
Mr Richard Chapuswike, Finance Manager, Africa Global Logistics Zambia Limited (AGL) Lusaka Zambia+260 965122107
Michael Kefile, Credit Control Manager, Africa Global Logistics Zambia Limited (AGL) Lusaka Zambia
+260 967956849
Timeline
Credit Controller
Africa Global Logistics Ltd
04.2018 - Current
Accounts Assistant
Bollore Transport and Logistics
01.2017 - 04.2018
Front Line Agent
Cactus Financial Services
06.2014 - 12.2016
Receptionist
MJM Associates
11.2006 - 12.2008
Bachelor In Business Administration - Generic
Chreso University
Certificate - CERTIFIED CREDIT PROFESSIONAL PROGRAMME
Zambia Institute of Banking & Financial Services
Grade 12 Certificate -
Lusaka Girls Secondary School
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