Esnart Mwale
Livingstone ,Zambia
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality, including roles at Woodlands Lodge and Tours. Skilled in customer service and effective communication, I excel in fast-paced environments, ensuring guest satisfaction and operational efficiency. Proficient in POS systems, I consistently maintain high standards of quality assurance and teamwork.
Overview
2
2
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Receptionist
Woodlands lodge and tours
LIVINGSTONE, Zambia
11.2025 - 10.2026
Waitress Trainee
Golden chopsticks hotel
LIVINGSTONE, ZM
11.2019 - 02.2020
- Delivered food and drinks to guest tables following Golden chopsticks hotel standards.
- Took guest orders and relayed requests to kitchen staff clearly.
- Provided excellent customer service during meal times.
- Maintained a professional attitude while working in a fast-paced environment.
- Assisted hotel dining room service with table setup and guest greetings.
- Cleared tables and reset dining areas for next hotel guests.
- Informed customers of daily specials and menu changes.
- Assisted with food preparation tasks as requested by the head chef.
- Operated POS terminals to input orders, split bills, and calculate totals.
Trainee (Bookkeeper, Waitress,Chef,Housekeeper)
Wasawange Lodge
LIVINGSTONE, ZM
08.2019 - 11.2019
- Greeted guests and supported front desk service at lodge reception.
- Served meals and beverages in lodge dining areas.
- Coordinated with kitchen staff on guest orders and special requests.
- Maintained clean, organized dining areas and prepared service stations.
- Refilled condiments, utensils, and dining supplies throughout service.
- Developed positive relationships with regular customers through friendly conversation.
- Worked alongside senior team members to learn related job tasks and roles.
- Assisted housekeeping staff with room preparation and cleaning tasks.
Trainee (Chef)
Avani Hotel
LIVINGSTONE, ZM
12.2017 - 04.2018
- Assisted in the preparation of daily meals for restaurant customers.
- Prepared ingredients for hotel kitchen service and daily mise en place.
- Assisted chefs with breakfast, lunch, and dinner station setup.
- Prepared cold foods such as salads, appetizers, sandwiches, and dressings.
- Practiced proper food safety procedures while preparing meals.
- Followed Avani hotel hygiene and food safety procedures during shifts.
- Cleaned work surfaces, utensils, and equipment after service.
- Cleaned and organized workstations before leaving each shift.
- Kept kitchen properly cleaned and maintained and all items put away after use.
Receptionist,waitress, chef,housekeeper, laundry s
Livingstone Lodge
LIVINGSTONE, ZM
07.2017 - 10.2017
- Greeted guests and facilitated smooth front desk check-ins, enhancing guest experience.
- Answered phone calls and directed inquiries to appropriate lodge departments, ensuring prompt service.
- Scheduled guest reservations and maintained accurate booking records, contributing to operational efficiency.
Education
Diploma in Hospitality - English
Keswick Training Institute
Livingstone , Zambia 01.2018 - 12.2020
Food Production Certificate - English
Livingstone Institute of Business And Engineering Studies(LI
Livingstone , Zambia 01.2017 - 12.2017
Skills
- Front desk operations
- POS System
- Cash handling
- Customer service
- Quality assurance
- Effective communication
- Verbal and written communication
- Attention to detail
- Team building
- Diligent
- Courteous
Languages
English, Nyanja
First Language
English
Advanced (C1)
C1
Reference
Mubita Mvula
Lodge manager,Woodlands lodge and tours
0973761018
Timeline
Receptionist
Woodlands lodge and tours
11.2025 - 10.2026
Waitress Trainee
Golden chopsticks hotel
11.2019 - 02.2020
Trainee (Bookkeeper, Waitress,Chef,Housekeeper)
Wasawange Lodge
08.2019 - 11.2019
Diploma in Hospitality - English
Keswick Training Institute
01.2018 - 12.2020
Trainee (Chef)
Avani Hotel
12.2017 - 04.2018
Receptionist,waitress, chef,housekeeper, laundry s
Livingstone Lodge
07.2017 - 10.2017
Food Production Certificate - English
Livingstone Institute of Business And Engineering Studies(LI
01.2017 - 12.2017