Esther Matches
Lusaka
Summary
An ambitious and go-driven person with a Bachelors Education with Literacy and African Linguistics from the University of Zambia with diverse experiences in administrative assistant, Sales and Marketing, Operations manager and currently interning at National Arts Council.
I have developed team leading skills, communication skills, problem solving skills, strong technical skills to mention a few in multicultural and multiracial settings. I seek a challenging role to contribute to the attainment of the organization's mission and goals through dedicated application of competencies while fulfilling personal and professional growth.
Overview
3
3
years of professional experience
Work History
Chief Operations Officer/Sales Representative
Veganic Food
05.2023 - 09.2023
- Manage all Veganic Food social media platforms, e-mails and calls
- Create daily social media marketing content for Meat-Free Monday Campaign
- Manage influencers for Meat-Free Monday
- Manage customer and client relations
- Manage Business to Business marketing
- Work with the CEO in improving the company
- Work with financial Personnel and manage petty cash
- Organize, budget and manage Veganic Food Catering Services
- Over-see that there is efficiency in production
- Reviewing the performance of the company
- Manage customer relationship with Veganic Food
- Market Veganic Food products to supermarket,hotels and restaurants.
- Manage the delivery of products to clients on time
- Manage Veganic Food Restaurant.
- Championed sustainable business practices to reduce the company''s environmental impact.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Drove revenue growth through the development of innovative marketing campaigns and sales strategies.
Junior Associate
Challenges Zambia-Youth To Work Programme
01.2023 - 05.2023
- Work as a marketing personnel at Veganic Food
- Tasked with business analysis, Consultation and implementing business recommendations.
- Managed customer relations through communication and helpful interaction.
- Analyze the enterprise operation, sales and marketing and finance
- Carry out the deliverables assigned at the enterprise as well as the organization.
- Attend the bi-weekly trainings
- Weekly report to line manager
- Track the enterprise expenditures
- Give recommendations to the enterprises placed in
- Content creation for Veganic Food social media platforms
- Lead an Active Citizenship Project at Nyumba Yanga Secondary School (Entrepreneurship).
Administrative Assistant
KCM Green Consultancy Limited
05.2022 - 12.2022
- Manage company's contacts and mails
- Proof read, photocopied, print, file and edit company documents
- Manage quotations, invoices and receipts
- Manage company legal compliances and make sure they are up to date
- Conduct desk research on environmental and climate change consultancy
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Data Collector Supervisor
African Christian University
04.2022 - 05.2022
- Supervised the data collection groups
- Interviewed people in both densely and low densely populated areas for the research project
- Managed transport logistics and research materials
- Collected and recorded variable data
- Field work and reporting data to the research manager.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points
Student Teacher of English and Literature
Lusaka Girls Secondary School
01.2022 - 04.2022
- Impacted motivation and moral values on learners
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
Student Intern
UNESCO- ZNCU SECRETARIAT
01.2021 - 03.2021
- Translate documents from English to Bemba and vice versa
- Document speeches in local languages for World Radio Day 2021
- Edit reports and other documents assigned
- Orient on UNESCO PROJECTS
- Type documents from hard copies to soft copy.
Education
Bachelor Of Education With Literacy And Language - Literacy and Languages with Linguistics and African Languages (Lal)
UNIVERSITY OF ZAMBIA
01.2021
Grade Twelve Certificate -
Lusaka Secondary School
01.2015
Skills
- Resilient - able to work well under pressure and take responsibility
- Engagement and motivation skills
- Digital transformation project skills
- Planning Skills
- Professional and Resilient, Cross-cultural awareness
- Highly adaptable, managing change and ambiguity with ease
- Research Skills
- Problem-solving Skills
- Report writing Skills
- Presentation and facilitation Skills
- Innovation and knowledge management
- MS Office
- Relationship and Team Building
- Leadership and People Development
- Management Team Leadership
- Effective Communicator and Public Speaker
- Innovative and Visionary
- Marketing and Advertising
Accomplishments
- Supervised team of six staff members.
- Achieved an increased sales of Veganic Food products
- Through marketing strategies, successfully managed to bring more than 4 major Supermarkets to stock Veganic Food products in their Vegan sections
- Decreased product wastage by implementation of Zero wastage policy
Languages
Bemba
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Nyanja
Bilingual or Proficient (C2)
Attributes
- Leadership skills
- Effective time manager
- Excellent oral and written communication skills
- Hard working
- Dedicated team player
- Creative
Personal Information
Title: Educator | Literacy Researcher | Administration Officer
References
- Kassie Kasonde, Project Manager, Challenges Zambia, +260979762326, Kasonde.kashulwe@thechallengesgroup.com
- DR. Benson Mkandawire, Head of Literacy and Language Department/ Literacy Researcher and Coordinator, The University of Zambia, +260977982785, b.mkandawire@gmail.com
- Mr. Clarence Mvula, Director, KCM Green Consulting Limited, +260977769755, clarence.mvula@gmail.Com
Timeline
Chief Operations Officer/Sales Representative
Veganic Food
05.2023 - 09.2023
Junior Associate
Challenges Zambia-Youth To Work Programme
01.2023 - 05.2023
Administrative Assistant
KCM Green Consultancy Limited
05.2022 - 12.2022
Data Collector Supervisor
African Christian University
04.2022 - 05.2022
Student Teacher of English and Literature
Lusaka Girls Secondary School
01.2022 - 04.2022
Student Intern
UNESCO- ZNCU SECRETARIAT
01.2021 - 03.2021
Bachelor Of Education With Literacy And Language - Literacy and Languages with Linguistics and African Languages (Lal)
UNIVERSITY OF ZAMBIA
Grade Twelve Certificate -
Lusaka Secondary School
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