Esther Mwenya
Lusaka
Summary
Motivated and hardworking professional seeking a challenging role where I can utilize my strong work ethic, communication skills, and dedication to deliver exceptional results. I aim to grow my experience while contributing to organizational success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Call Agent
D2C TELCARE
09.2025 - Current
- Handle outbound customer calls professionally
- Engage customers through outbound calls to provide support and resolve inquiries efficiently
- Maintain accurate customer records and call logs
- Meet and exceed performance targets and KPIs
- Deliver excellent customer service and communication
- Achievement:
- Awarded Top Performer of the Month (October) for outstanding performance and customer service excellence
Spray Operator
Vector Link (Global Fund)
07.2023 - 11.2023
- Conducted spraying operations effectively and safely
- Maintained and handled equipment properly
- Ensured quality control during operations
- Prepared surfaces before spraying
- Followed safety procedures and used protective equipment
Education
Grade 12 School Certificate -
Mupapa Adventist Secondary School
11-2018
Grade 9 Certificate - undefined
New Ngombe Primary School
10-2015
Skills
- Microsoft Office (Word, Excel, and other applications)
- Customer Service & Communication Skills
- Empathetic Listening & Problem Solving
- Time Management & Multitasking
- Teamwork and Adaptability
- Languages: English (Proficient), Bemba (Fluent) and Nyanja(Fluent)
Certification
- Certificate in Leading Organizational Change
- Certificate in Computer Communication and Networks
- Certificate in Entrepreneurial Leadership
PERSONAL QUALITIES
- Hardworking
- Trustworthy
- Strong Integrity
Timeline
Call Agent
D2C TELCARE
09.2025 - Current
Spray Operator
Vector Link (Global Fund)
07.2023 - 11.2023
Grade 9 Certificate - undefined
New Ngombe Primary School
Grade 12 School Certificate -
Mupapa Adventist Secondary School