Esther Phiri
Lusaka
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
14
14
years of professional experience
Work History
Senior Bank Teller
Zanaco
05.2010 - Current
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
Education
Bachelor Of Accountancy - Accounting And Finance
Unilus
LusakaACCA Level 11 - Accounting
Zcas
Lusaka 02.2009
CAT - Accounting
Zcas
Lusaka01.2007
Skills
- Patience and Tolerance
- Professionalism and Integrity
- Goal-oriented mindset
- Cash handling expertise
- Fraud Detection Skills
- Teller Support
- Financial Transactions Management
- Cash Drawer Balancing
- Transaction Processing Speed
- Listening and Empathy
- Relationship Building Aptitude
- Account Maintenance Knowledge
- Positive Attitude
- Customer Service
- Problem-Solving
Languages
ENGLISH
Bilingual or Proficient (C2)
Nyanja
Upper intermediate (B2)
Timeline
Senior Bank Teller
Zanaco
05.2010 - Current
Bachelor Of Accountancy - Accounting And Finance
Unilus
ACCA Level 11 - Accounting
Zcas
CAT - Accounting
Zcas
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