ETAMBUYU SIMOONGA
Lusaka
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
7
7
years of professional experience
Work History
Hospitality Administrator - Volunteer
Velocity City Organisation
Lusaka, Zambia
04.2024 - Current
- Answered incoming calls and responded to customer inquiries.
- Ensured guests had a pleasant stay by providing exceptional customer service.
- Organized and managed reservations, check-ins, and check-outs of guests.
- Created detailed reports on guest feedback to identify areas for improvement in hospitality services.
- Assisted with training new staff members in customer service policies and procedures.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
- Resolved any complaints from guests in an efficient manner while upholding company policies.
- Monitored inventory levels of essential supplies such as drinks ,Snacks Toilet paper,Water
- Facilitated smooth communication between staff members across different departments.
- Managed multiple bookings simultaneously while ensuring accuracy in data entry.
- Collaborated with marketing team to create promotional materials that highlight the organisation features.
Balance ScoreCards Generalist
Rodaltar Enterprise Ltd
Lusaka , Zambia
02.2024 - Current
- Developed and implemented a training program for new employees to ensure effective onboarding and productivity.
- Coordinated with department heads to develop processes that improved efficiency across departments.
- Developed strategies to improve customer service standards and increase customer satisfaction ratings.
- Managed multiple projects simultaneously while maintaining deadlines and budgets.
- Conducted research into current market conditions and competitor activities to inform strategic decisions.
- Created systems for tracking performance metrics such as sales, profits, costs, labor hours.
- Developed presentations for senior management outlining key findings from various projects.
- Facilitated brainstorming sessions among team members aimed at generating creative ideas.
- Performed cost-benefit analyses on proposed initiatives prior to implementation.
Human Resources Clerk Human Resources Department
National Pension Scheme Authority
Lusaka, Zambia
01.2019 - 01.2024
- Collect and maintain employee files, such as applications, resumes, and other documents
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies
- Assisted in developing an electronic registry system to increase efficiency and reduce errors
- Collaborated with team members to achieve shared goals and optimize overall performance
- Streamlined the registration process for smoother operations and enhanced user experience
- Improved data accuracy by meticulously verifying and updating registry records
- Maintained a high level of organization with efficient filing and record-keeping systems
- Drafting of offer letters, regret letters, Internal and external memo, salary increment letters
- Developed efficient filing system to retrieve records quickly
- Participated in training and other learning opportunities to expand knowledge of company and position
- Utilized document imaging software to index, store and retrieve records
- Processed new hire paperwork and coordinated onboarding activities for all new hires.
- Coordinated employee benefits enrollment processes, including processing changes to existing benefits plans.
- Managed leave of absence requests including FMLA and short-term disability paperwork submissions.
- Supported HR team by maintaining accurate records of employee performance reviews, disciplinary actions.
- Created job postings using online job boards or other recruiting methods as requested by hiring managers.
- Assisted in coordinating corporate events such as holiday parties or teambuilding activities.
- Answered phone calls from potential candidates seeking employment opportunities with the company.
- Performed background checks on applicants prior to extending an offer of employment.
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
- Completed HRIS entry transactions for new hires, terminations, transfers and promotions.
- Prepared new hire packets and termination documentation for human resource department.
- Partnered with IT department to create streamlined onboarding process for new hires.
Human Resources Officer
KAY 2 ZAMBIA
Lusaka , Zambia
01.2018 - 10.2019
- Analyzed job descriptions to determine job requirements and qualifications.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Assisted in the development of training programs for existing staff members.
- Provided advice and guidance regarding disciplinary actions when needed.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Monitored adherence to employment laws within the organization.
- Coordinated with management on recruitment strategies.
- Reviewed resumes and applications for potential candidates.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Ensured compliance with safety regulations in the workplace.
- Hired, onboarded, trained, screened and released employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed and enforced company policy and procedures relating to human resources activity.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Human Resources Officer
THOR DEVELOPMENTS UK
01.2018 - 10.2019
- Increased retention rates with the development of comprehensive employee benefit packages
- Managed performance review processes, providing constructive feedback to employees for career growth opportunities
- Assisted with writing job postings and job descriptions for boards
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Performed budget analysis to control expenditures and predict future budget needs
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport
Education
Bachelor of Arts - Human Resources Training
Cavendish University
Lusaka06-2029
Associate of Arts - Balance ScoreCards
Alison
United Kingdom 10-2024
DIP - Business Administration
ILEAD TRAINING
12.2018
Diploma - Human resources
Cooper Stone University
06.2016
Grade 12 Certificate -
Chiwala Secondary School
11.2008
Skills
- Meeting facilitation
- Scheduling
- Reporting and documentation
- Market Research
- Business Analysis
- Team Leadership
- Strategic Planning
- Performance Management
- Multitasking Abilities
- Problem-solving abilities
- Team building
- Motivational speaking
- Verbal and written communication
- Grievance handling
- HRIS applications proficient
- HRIS proficiency
- Paperwork verification
- Recruiting
- Recruitment planning
- administer training modules
- Workplace diversity cultivation
Affiliations
An Affiliate Member of Zambia Institute Human Resources
Student Member of Society of Human Resources Management Global
Hobbies and Interests
Research and Reading
Traveling
Running
Learning New languages
References
- James Phiri, NAPSA, Lusaka, Zambia, Cell:+260979027940, Email:JamesP@napsa.co.zm
- Deirdre Bailey, Lusaka International School, Lusaka, Zambia, Cell:+260969863998, Email: dbailey@lics.sch.zm
- Dr Davis Malembeka, Director of Southern Africa Word for the World, Director Velocity City Organisation Cell:+260976905360 ,Email:drmusonda@hotmail.com
- Lorna Vanvurren, Director Thor Developments UK/South Africa, Cell:+278223398167
- Kelly Mwanamwale jnr Director General Rodaltar Enterprise Ltd ,Cell:+260977712407 Email:kellymalik124@gmail.com
Languages
English
First Language
Tonga
Beginner
A1
Timeline
Hospitality Administrator - Volunteer
Velocity City Organisation
04.2024 - Current
Balance ScoreCards Generalist
Rodaltar Enterprise Ltd
02.2024 - Current
Human Resources Clerk Human Resources Department
National Pension Scheme Authority
01.2019 - 01.2024
Human Resources Officer
KAY 2 ZAMBIA
01.2018 - 10.2019
Human Resources Officer
THOR DEVELOPMENTS UK
01.2018 - 10.2019
Bachelor of Arts - Human Resources Training
Cavendish University
Associate of Arts - Balance ScoreCards
Alison
DIP - Business Administration
ILEAD TRAINING
Diploma - Human resources
Cooper Stone University
Grade 12 Certificate -
Chiwala Secondary School