Summary
Overview
Work History
Education
Skills
References
Visas
Languages
Timeline
Generic
Eunice Lungu

Eunice Lungu

Lusaka

Summary

I am seasoned hotelier with service experience spanning over 9 years. I have worked for some of the best 5 star hospitality brands both on land and at sea. I am passionate about service delivery and guest satisfaction. I am a hard worker with a great eye for detail. I have extensive food and wine knowledge. I have a great worth ethic and always perform my duties with minimum to zero supervision.

Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Waitress

Seabourn Cruise Line
12.2017 - Current
  • I have completed 5 contracts aboard the Seabourn Sojourn,Seabourn Ovation as well as Seabourn Encore
  • As a senior waiter I am in charge of an entire station, I am tasked with serving guests in a timely manner and ensuring guest satisfaction
  • I report to the AMD and ensure that I adhere to public health regulations at all times
  • I am also tasked with learning guests’ names as per company policy and also being aware of special guests’ requirements and dietary needs

Head Waitress

Jumeirah Al Naseem
Dubai, UAE
12.2020 - 11.2022
  • As a head waitress I report directly to the assistant restaurant manager
  • I am in charge of opening and closing the restaurant
  • I also conduct briefings and trainings for other colleagues
  • I supervise my colleague to ensure a smooth 5 star service
  • I also anticipate operational needs and make timely adjustments as and when needed
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assigned tasks to wait staff and monitored their performance throughout the shift.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Waitress

Jumeirah Al Nasseem
Dubai, UAE
10.2016 - 11.2017
  • I was part of the pre-opening team of Jumeirah Al Naseem and worked as a waitress at Summersalt Beach Club
  • The beach club was only reserved for premium guests and hence we were charged with going above and beyond guest satisfaction

Waitress

Pepper Club Hotel & Spa
Cape Town
11.2014 - 10.2016
  • My role involved anticipating guests’ needs and ensuring that their experience at the hotel was the best
  • It also involved coordinating with other departments to enhance guests’ experience
  • Set up and deliver room service, handling P.O.S diligently
  • I also performed barista duties

Education

High School Diploma -

Skills

  • Customer service
  • Employee training

References

Available upon request

Visas

  • American C1/D Visa
  • Australian MCV

Languages

English
Advanced
C1

Timeline

Head Waitress

Jumeirah Al Naseem
12.2020 - 11.2022

Senior Waitress

Seabourn Cruise Line
12.2017 - Current

Waitress

Jumeirah Al Nasseem
10.2016 - 11.2017

Waitress

Pepper Club Hotel & Spa
11.2014 - 10.2016

High School Diploma -

Similar Profiles

CREATE PROFILE
Eunice Lungu