Evangelia Marinakis
Lusaka
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
4
4
Certification
Work History
OPERATIONS MANAGER
CFAO MOTORS ZAMBIA – LOXEA (Vehicle Leasing)
- Current
- Planning, directing, managing and coordinating acquisition, assignment, utilization, maintenance, repair, replacements and disposal of leased vehicles
- Marketing products and services Fleet tracking and reporting Creating and finding software solutions to centralize data and track workflows, enabling rapid responses to identifying weaker areas in the workflow process that requires urgent attention to improve efficiency and customer services as well as reduce duplication in the workflow process
- Ensuring insurance cover, road tax are always valid and up to date
- Actively involved in the full process of accident reporting, claims and repair orders with insurers
- Monitor, maintain and improve client’s operational processes and offer solutions/suggestions for improvement
- Assisting in ensuring client’s stay within the contractual parameters of their leases to avoid charges at the end of the contract
- Actively involved in the set-up of LOXEA as a department of CFAO motors Zambia.
MANAGEMENT, FINANCE AND OPERATIONS
KINTECH OIL LIMITED - (Oil Marketing Company)
2014.06 - 2019.06
- Working in collaboration with the board of Directors towards the implantation of the company’s long term and short-term strategic goals Ensuring annual expenditure is within the yearly budget and ensuring the company has appropriate systems to enable it to conduct business activities legally and efficiently
- Assess principal risks and ensuring effective monitoring and management of risks
- Responsible for the complete setup of the business as I had been with it since inception and therefore responsible for the corporate setup of each department with the roles and responsibilities and creating manuals for each department and all staff members including code of conduct, health and safety, all licensing and certification is done on time
- Monitoring sales and delivery to clients
- Business plan creation and proposals, negotiations, contract creation and monitoring supply chain management, liaison between management and board and due diligence on companies prior to contract signing
- Communicate and collaborate effectively with shareholders, employees, government authorities and other stake holders
- Corporate social responsibility was of utmost importance and as such ensuring these goals are achieved was an additional responsibility.
MANAGER OF OPERATIONS
KINTECH INVESTMENTS LIMITED (Petroleum Transporters)
2009.07 - 2014.06
- Managing a team of 50 employees below me, I was responsible for ensuring the effective, efficient and smooth delivery of products from point A to point B within the required time-frame from loading to offloading
- Monitoring the consumption of fuel of the vehicles and ensuring on time servicing and tyre changes at the required mileage intervals
- Ensuring all licensing and insurances were valid at all times
- Effectively introduced a commission scheme that ensured the growth of the business by 130% within one year, maintaining controlled expenditure with maximum output
- Staff training and hiring, including testing
- Provide staff with opportunities for career development and advancement
- Eventually my role resulted in a more directorial role of which the board of Directors felt my skill would be better used in the Oil Marketing Company.
ADMIN MANAGER
AVIS FLEET SERVICES - (Fleet Management Solutions)
2019.06
- Offering excellent customer services to clients
- Managing Supplier accounts and ensuring all service and maintenance invoices are paid on time and efficiently
- Ensuring suppliers keep to the standard terms and conditions of service as set out by our company, which in turn reflects on our excellent standards of service
- Procurement of vehicles according to customer specification and ensuring additional accessories as required by the customer are sourced and fitted on vehicles prior to delivery
- Ensuring road taxes and insurances are always valid and up to date
- Reporting on vehicle maintenance history, orders, quotations and forecasting finances required on a monthly basis, Responsible for authorizing border crossing to clients using our vehicles
- Responsible for all petty cash, VAT audits and accounts
- Perform all Administration/information processes, compliance and financial hygiene
- Ensuring smooth running of day-to-day operations of the business Staff training on software
Education
M.D. - Diplomacy, Law And Global Change
Coventry University
United Kingdom06.2008
BACHELOR OF ARTS WITH HONORS IN INTERNATIONAL RELATIONS AND POLITICS -
Coventry University
06.2007
Skills
- Ability to influence and encourage others
- Passionate about everything I do.
- Finding Strength and weaknesses in others and delegating accordingly
- Committed to team building
- Inquisitive mind and committed to personal development
- Strong IT Skills
- Strong problem solving skills
- Highly organized and methodical
- Excellent analytical, communication and presentation skills
- Articulate and highly motivated
- Meeting targets and deadlines in a variety of environments.
- Ability to work well as part of a team and alone
- Strong organizational skills
- Excellent Microsoft office skills
- Proficient in excel, word, access, PowerPoint and outlook.
- Data Analysis
- Business Planning
- Incidents Management
- Inventory Management
- Business Development
- Customer Service
- Process Improvement
- Marketing
- P&L Management
- Performance Reporting
- Organizational Management
- Performance Monitoring
- Workflow Optimization
- Contract Management
- Health and Safety Compliance
- Strategic Planning
- Technology
- Quality Assurance Controls
- Schedule Management
- High-Pressure Environments
- Decision-Making
- Market Research, Forecasting, and Analysis
- Project Management
- Logistics Management
- Process Improvement Strategies
Affiliations
- Board Secretary – Baobab College
- Board Member – Rotary
Personal Information
- Nationality: Greek and Zambian
- Driving License: YES
Hobbies and Interests
- YOGA
- BALLET
- VOLLEYBALL
- CHARITY EVENTS
- EVENT PLANNING
- CAKE DECORATING
- READING
Accomplishments
Brand logo's for a number of companies.
Treasurer for the Hellenic Association in Zambia
Successfully won a court case against a bank at the age of 18
Certification
- Advanced vocational certificate in Information Technology
- Website design
- Programming - Software development, database design and implementation
- Created a Microsoft word user guide for beginners
Timeline
ADMIN MANAGER
AVIS FLEET SERVICES - (Fleet Management Solutions)
2019.06
MANAGEMENT, FINANCE AND OPERATIONS
KINTECH OIL LIMITED - (Oil Marketing Company)
2014.06 - 2019.06
MANAGER OF OPERATIONS
KINTECH INVESTMENTS LIMITED (Petroleum Transporters)
2009.07 - 2014.06
OPERATIONS MANAGER
CFAO MOTORS ZAMBIA – LOXEA (Vehicle Leasing)
- Current
M.D. - Diplomacy, Law And Global Change
Coventry University
BACHELOR OF ARTS WITH HONORS IN INTERNATIONAL RELATIONS AND POLITICS -
Coventry University
- Advanced vocational certificate in Information Technology
- Website design
- Programming - Software development, database design and implementation
- Created a Microsoft word user guide for beginners
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