Evangelisa N Devine
Lusaka,Zambia
Summary
Dynamic Key Account Manager with a proven track record at MTN Zambia, excelling in client management and sales expertise. Successfully fostered long-term relationships, achieving sales targets through strategic initiatives. Known for exceptional communication and leadership skills, driving growth and efficiency in competitive markets. Committed to delivering outstanding results and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Key Account Manager
MTN Zambia
01.2015 - 01.2025
- Managed key accounts while fostering long-term relationships to maximize sales opportunities.
- Achieved sales targets through effective direct sales channels development.
- Focused on growing existing corporate clients and generating new business leads.
- Served as primary interface between corporate customers and relevant divisions.
- Authored business plans for current and prospective tender opportunities.
- Sold internet, voice, and data services to corporate clients.
Sales and Distribution
MTN Zambia
01.2014 - 01.2015
- Increase the sales and achieve targets by increasing awareness of the product.
- Educating customer and dealers on mobile money and its benefits.
- Lead a team of 10 field sales representatives.
- Responsible for providing technical sales training to sales staff.
- Establish and maintain good as well as positive relationship with customers.
- Handle the tasks of developing employee skill sets like relationship building, territory management and presentation skills.
- Responsible for maintaining the quality and quantity of product.
- Mobile Money growth to both existing organisations and new ones.
Sales and Marketing Coordinator
ALLIED MOBILE COMMUNICATIONS
, Zambia
01.2013 - 01.2014
- Responsible for the establishment of both annual and monthly sales objectives in coordination with the Company's business plan.
- All functions, meetings and training arrangements, team building activities and marketing support by entire company.
- Responsible for coordinating the company’s sales and marketing plan and providing Quarterly updates, revisions and suggest modifications to the plan through all 17 airtel stores.
- Responsible for coordinating the specific objectives of the Sales Plan with all of the functional departments of the company.
- In coordination with our Business Development, establishes both market and target customer strategies for the company.
- Revise processes to maximize business intelligence.
- Be responsible for corporate sales, field sales and retail sales including all support functions hereof.
- Manage and develop our network and distribution accounts across the Zambia.
- Work towards achieving sales budget and maximum sales whilst maintaining profit margins.
- Work with Airtel to ensure sell through of product and structure marketing where required.
- Ensure regular production of rolling forecast as per company process.
- With the guidance of the General Manager, manage, mentor and coach the Sales team to insure an effective operation.
- Responsible for the successful management and needs satisfaction for the Company's customers to meet the objectives of the company's overall business plans and strategy.
Trade Marketing Coordinator
AIRTEL ZAMBIA
Lusaka, Zambia
01.2012 - 01.2013
- Ensure effective execution of value adding promotional and sponsorship programs.
- Managing the sales team budget, as well as arrange all retailer meetings monthly.
- Initiate relevant marketing activities to support the development of the brand and the market in the region of responsibility.
- Monitored effective implementation of both media buying and media execution in the southern region.
- Brand custodian in the region under supervision of the Zonal Business Manager.
- Support regional team in developing viable tactics for further growth of the business in the region.
- Rural penetration plan coordination; experiential marketing.
- Research & Consumer insights.
- Consolidated network rollout and subscriber growth plan Segment Strategy.
Territory Sales Manager
Airtel Zambia
, Zambia
01.2006 - 01.2011
- Sales strategy, team leading (20 distributors) key account management in telecommunication segment, sales support, implementation FMCG sales strategy on the market.
- Responsible for meeting sales goals and overall quality of service.
- Conduct sales and marketing calls to book meetings with potential clients.
- Send follow-up marketing materials and make follow-up monthly calls until relationship is established.
- Call and personally visit potential, new and existing customers to facilitate new business.
- Perform client presentations articulating the value proposition of product, solution, and service offerings.
- Coordinate efforts to improve the customer experience at the point of sale.
- Manage product sales growth, individual sales effectiveness and account base by reviewing sales activity schedule.
- Increase the sales and achieve targets by increasing awareness of the product.
- Educating customer and dealers on mobile money and its benefits.
- Lead a team of 10 field sales representatives.
- Responsible for providing technical sales training to sales staff.
- Establish and maintain good as well as positive relationship with customers.
- Handle the tasks of developing employee skill sets like relationship building, territory management and presentation skills.
- Responsible for maintaining the quality and quantity of product.
Business Development Coordinator
Zain Zambia
, Zambia
01.2006 - 01.2011
- Responsible for meeting sales goals and overall quality of service.
- Conduct sales and marketing calls to book meetings with potential clients.
- Send follow-up marketing materials and make follow-up monthly calls until relationship is established.
- Call and personally visit potential, new and existing customers to facilitate new business.
- Perform client presentations articulating the value proposition of product, solution, and service offerings.
- Coordinate efforts to improve the customer experience at the point of sale.
- Manage product sales growth, individual sales effectiveness and account base by reviewing sales activity schedule.
- Distribution – Making sure that all shops are well stocked and products are delivered on time.
- Responsible for the achievement of the sales target set by the company.
- Market research and analysis – Finding out as accurately as possible, the present and future requirements of the market e.g. whose product is taking the lion’s share on the market at present.
- Promotions – making sure Airtel is visible and the is availability of the product.
- Customer interaction and after sales calls – I ensure repeat business with all clients by revisiting them to interact with them.
- Provide management with suggestions for improving volume, market share and price levels.
Customer Care Agent
Celtel Zambia LTD.
, Zambia
01.2004 - 01.2006
- Worked as an Agent in a fast-paced call centre environment.
- Handled a broad range of customer service inquiries including offering assistance to both business customers and consumers.
- Explaining billing statements, resolve service problems, track missing deposits, order supplies, refund overcharges, and ensure that all account information is up to date and accurate.
- Often required to multi-task between diffusing calls and computer work using different software and systems.
- Provide an outstanding level of customer service that exceeds Celtels Call Centre Inc’s quality standards.
- Work closely with other departments to pro-actively solve potential order problems.
- Review documents and records for accuracy and completeness, ran account error reports and achieved a less than 1% error rate.
- Handled various customer inquiries from a diverse customer base including business and residential customers.
- Processed the highest number of customer orders accurately in 2006.
- Assist customers via telephone, email, and Live Chat and provided guidance to new call centre agents.
Education
Degree - International Management
University of Liverpool
01-2025
EVERLYN HONE COLLEGE - BUSINESS ADIMINISTRATION WITH ABMA, Financial and Quantitative methods, business communication, And law, financial management, marketing, cost accounting and Information technology, Micro computer and Networked systems and project programming
EVERLYN HONE COLLEGE
01.2005
ICT COMPUTER CONSULTANTY LTD. - Ms Windows, Ms Word, Ms Excel, Ms Power point, Ms Access
ICT COMPUTER CONSULTANTY LTD.
01.2000
Skills
- Communication skills
- Professionalism
- Reliability
- Persistence
- Work ethic
- Sales expertise
- Enthusiasm
- Persuasiveness
- Efficiency
- Effectiveness
- Interpersonal relations
- Problem-solving
- Client management
- Team motivation
- Leadership
- Goal orientation
- Multitasking
- Negotiation expertise
- Management proficiency
- Pressure resilience
- Zambian trade knowledge
- Willingness to travel
References
- Amanda Chipungu, Manager Brand and Communication-Head, MTN Zambia, 0966220376
- Mwimba Makanta, Sale Regional Manager, MTN Zambia, 0966220159
- Brian Chibesa, Zonal Business Manager, Airtel Zambia, 0978980843
- Mirriam Silwimba, SME Manager, MTN Zambia, 0966220345
Personal Information
- Age: 40
- Marital Status: Married
- Religion: Anglican
Timeline
Key Account Manager
MTN Zambia
01.2015 - 01.2025
Sales and Distribution
MTN Zambia
01.2014 - 01.2015
Sales and Marketing Coordinator
ALLIED MOBILE COMMUNICATIONS
01.2013 - 01.2014
Trade Marketing Coordinator
AIRTEL ZAMBIA
01.2012 - 01.2013
Territory Sales Manager
Airtel Zambia
01.2006 - 01.2011
Business Development Coordinator
Zain Zambia
01.2006 - 01.2011
Customer Care Agent
Celtel Zambia LTD.
01.2004 - 01.2006
Degree - International Management
University of Liverpool
EVERLYN HONE COLLEGE - BUSINESS ADIMINISTRATION WITH ABMA, Financial and Quantitative methods, business communication, And law, financial management, marketing, cost accounting and Information technology, Micro computer and Networked systems and project programming
EVERLYN HONE COLLEGE
ICT COMPUTER CONSULTANTY LTD. - Ms Windows, Ms Word, Ms Excel, Ms Power point, Ms Access
ICT COMPUTER CONSULTANTY LTD.