Evelyn Ngoza Mwale
Lusaka,Zambia
Summary
Dedicated customer service professional with expertise in resolving customer queries and ensuring confidentiality. Demonstrates politeness, empathy, and courtesy in all interactions, supported by strong multitasking abilities and proficient computer literacy. Committed to enhancing customer satisfaction through efficient service delivery and aiming to further develop skills in a dynamic environment.
Aspiring physiotherapist focused on providing patient-centred care and improving mobility through evidence-based techniques. Committed to supporting recovery and enhancing physical function by applying therapeutic exercises and manual therapy skills. Capable of building rapport with patients to create tailored treatment plans that achieve measurable outcomes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant Administrator
R A Consulting Services
06.2025 - 11.2025
- Assisted in managing scheduling and coordination of office activities to enhance operational efficiency.
- Supported senior staff in preparing reports and documentation for various projects and initiatives.
- Facilitated communication between departments to ensure smooth workflow and collaboration on tasks.
- Maintained organised records and files, ensuring easy access to important information for team members.
Call Center Agent
Ison Experiences
01.2024 - 06.2025
- Provided exceptional customer service to address inquiries and resolve issues.
- Handled a high volume of calls to ensure efficient service delivery.
- Assisted customers with product information and service troubleshooting.
- Maintained accurate records of customer interactions and transactions.
Admissions/system Administrator/Exam Coordinator
Bright streams school
12.2023 - 06.2024
- Managed admissions process by coordinating application reviews and ensuring compliance with school policies.
- Organised examination schedules and communicated relevant details to students and staff to facilitate smooth operations.
- Implemented data management systems to streamline student records and improve accessibility for academic staff.
- Assisted in developing strategic initiatives for enhancing student engagement and retention throughout the admissions cycle.
Physiotherapy Technologist Internship
Chongwe District Hospital
06.2023 - 12.2023
- Assisted physiotherapists in delivering therapeutic treatments to patients in accordance with established protocols.
- Maintained accurate records of patient progress and treatment plans to ensure continuity of care.
- Organised equipment and supplies for therapy sessions, ensuring timely availability for patient use.
- Collaborated with healthcare team to develop comprehensive care plans tailored to individual patient needs.
Manager
Ceaser's Palace
01.2018 - 01.2019
- Managed daily operations ensuring efficient service delivery and guest satisfaction.
- Coordinated staff schedules and assignments to optimise workforce productivity.
- Developed and implemented training programmes for team members promoting skill enhancement.
- Evaluated performance metrics to identify areas for improvement in service quality.
Cashier
Vitalis restaurant
01.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided recommendations on menu items.
- Maintained cleanliness and organisation of work area throughout shifts.
- Collaborated with kitchen staff to ensure timely order fulfilment.
Education
G7 Certificate -
01.2004 - 01.2010
- Completed with a grade 7 certificate
- Primary Education
G9 Certificate -
01.2010 - 01.2012
- Completed with a full grade 9 certificate
- Junior Secondary Education
G12 certificate -
01.2013 - 01.2016
- Completed with a full grade 12 certificate
- Senior Secondary Education
Diploma - physiotherapy
01.2020 - 01.2023
Full Time
- Graduated with a Merit
- In teveta Level 3 qualification
- Completed diploma in physiotherapy
- Graduate with Diploma
Skills
- Resolving customer quarries
- Politeness, empathy and courtesy
- Confidentiality
- Keyboard typing speed
- Customer Service
- Multitasking
- Computer literate
- Therapeutic rapport building
- Electrotherapy application
- Sports injury recovery
- Neurological rehab knowledge
- Patient mobility improvement
- Paediatric physiotherapy
- Sports therapy
- Massage therapy
- Patient confidentiality
- Manual therapy techniques
- Patient assessments
- Patient education
- Condition diagnosis
- Pain management techniques
- Paediatrics
- Treatment planning
- Rehabilitation
- Post fractures and sports injuries
Certification
- Examinations Council of Zambia - School Certificate
- TEVETA - Diploma in Physiotherapy
- Health Professions Council of Zambia - Provisional Register of Physiotherapy Technologist (Valid from 2024-12-16 to 2026-06-16)
- Health Professional Council of Zambia - Practicing Certificate of Physiotherapy Technologist ( Valid from 2025-01-01 to 2025-12-31)
Languages
Bemba
English
Nyanja
Affiliations
- Playing chase
- Reading
- Listening to music
REFERENCES
- Lweeba, Vitalis restaurant manager, 0966784940, Vitalis restaurant
- Banda, C.E.O, +260 97 5496575, Ceaser's Palace
- Chibule, Managing Director, +260 962064333, Bright streams school
- Kosha, H.R, +260 973447041, Ison Experiences
- Shanice, H.R, +260 977634263, R A Consulting Services
HOBBIES
Listening to music, Playing chess
Attributes
- Able to work under less supervision
- Hard working and committed to finish tasks
- Self motivated
- Team Player
Custom Section
347983/64/1
Personal Information
- Religion: Christian
- ID Type: N.R.C
- ID Number: 347983/64/1
- Date of birth: 26/12/1997
- Gender: Female
- Nationality: Zambian
References
- Mr Lweeba, Vitalis Restaurant, Manager, 0966784940
- Mrs Banda, Cearser's Palace, C.E.O, +260 97 5496575
- Mr. Chibule, Bright Streams School, C.E.O, +260 962064333
- Mr Kosha, Ison Experiences, H.R, +260 973447041
- Shanice, R A Consulting Services, H.R, +260 977634263
Hobbies and Interests
- Listening to music
- Playing chess
PERSONAL ATTRIBUTES
- Able to work under less supervision.
- Hard working and committed to finish tasks.
Timeline
Assistant Administrator - R A Consulting Services
06.2025 - 11.2025
Call Center Agent - Ison Experiences
01.2024 - 06.2025
Admissions/system Administrator/Exam Coordinator - Bright streams school
12.2023 - 06.2024
Physiotherapy Technologist Internship - Chongwe District Hospital
06.2023 - 12.2023
Evelyn Hone College - Diploma, physiotherapy
01.2020 - 01.2023
Manager - Ceaser's Palace
01.2018 - 01.2019
Cashier - Vitalis restaurant
01.2017 - 01.2018
Mudzabwa Secondary School - G12 certificate,
01.2013 - 01.2016
Nabonga Secondary School - G9 Certificate,
01.2010 - 01.2012
Kapopo Basic school - G7 Certificate,
01.2004 - 01.2010