Summary
Work History
Education
Skills
Languages
Timeline
Generic

Joy Sombo Makondo

Lasaka

Summary

Adept at elevating guest experiences, I spearheaded initiatives at Ciela Resort and Spa that significantly reduced housekeeping complaints, ensuring the hotel's standards were consistently met. My expertise in housekeeping operations and my ability to effectively collaborate across departments have been pivotal in enhancing overall hotel ratings. My commitment to excellence and team coordination stands out as my professional hallmark.

Work History

Housekeeping

Ciela Resort and Spa
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Upheld a clean work environment by implementing proper housekeeping practices around the crane area.
  • Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Maximized store cleanliness by assigning daily housekeeping tasks, inspecting workspaces periodically throughout each shift.
  • Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.

Education

Diploma -

Mater Girls High School.
Lusaka,Zambia
12.2020

Skills

  • BW Housekeeping tasks
  • Housekeeping Techniques
  • Housekeeping Operations
  • Excellent housekeeping
  • Housekeeping and Cleaning
  • Laboratory Housekeeping
  • Laundry and housekeeping coordination

Languages

English
Advanced (C1)

Timeline

Housekeeping

Ciela Resort and Spa

Diploma -

Mater Girls High School.
Joy Sombo Makondo