Ezra Mwelwa
Summary
Dynamic I.T Technician with extensive experience at Konkola Copper Mine Plc, excelling in desktop technical support and software configuration. Proven track record in enhancing system efficiency and team collaboration. Expert in hardware installation and problem-solving, significantly improving operational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
I.T Technician
Konkola Copper Mine Plc
07.2008 - Current
2007 to date
Provide technical support to the end users ( assist in resolving problems related to email configuration an resetting passwords when required, updating user information in active directory , assist users reconnect users to to Microsoft Exchange Server
Installation and configuration of mining software such as Surpac, Microstation, Datamine, Germcom(Monitoring and ensure that the mining softwares are able to get licences online).
Installation and updating of Antivirus (reinstallation and running a clean wipe required from time to time as requested from the server administrator through the Antivirus monthly report)
Printer installation and troubleshooting.
Installation of operating systems and application softwares.
Maintenance and repair of computer Hardware.
Receiving complaints from users and and give online assistance if possible. If not assistance with physical presence.
Troubleshooting and repair of computer monitors.
Connecting to computers remotely using Dakeware, Systemaid, and Remote desktop connection to assist resolve problems.
Education
Diploma In PC Maintainance And Repair - I.T
Penn Foster College
Pennsylvania State USA01.2014
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Peripheral Repair
- Inventory Control Systems
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
Close average 7 call IDs.
Facilitated replacing 25 aged printers in corporate offices.
Upgraded over 50 computer from windows 7 to windows 10.
Certification
Research and Information Certification
Timeline
I.T Technician
Konkola Copper Mine Plc
07.2008 - Current
Diploma In PC Maintainance And Repair - I.T
Penn Foster College
Research and Information Certification
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