Faith Makeleta
Ndola,08
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings and transcribing minute.
Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
3
3
years of professional experience
Work History
FLA( Frontline Associatie)
Cactus Financial Services
07.2023 - Current
- Offering financial services to the public e.g western union, airtel
- Balancing of accounts using excel
- Report writing and book keeping.
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
- Maintained accurate records of member information, ensuring data privacy and security at all times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Zonal Census Coordinator
ZAMBIA STATISTICS AGENCY
08.2022 - 10.2022
- Duties include but not limited to; Effectively conduct enumerators and supervisors training before and during census
- Ensure that necessary materials and equipment are allocated to enumerators
- Conduct daily call on enumerators and supervisors on each day at least twice on census tablet and sync the captured data to the central server
- Ensure all necessary permits to access prohibited areas are obtained
- Liaise with the District census Officer, district census coordinator or relevant community leader to identify all special population group(correctional facilities, hotels/lodges,hospitals,outdoor sleepers among others within my district
- Conduct spot checks in all the enumeration areas under my charge
- Resolve any challenges that might arise in the field both technical and administrative
- Ensure every household in my zone has been enumerated
- Undertake any other duties assigned during the census period.
Voter Verification Device Officer
ECZ
04.2023 - 04.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Intern (Paralegal)
Zambia Land Alliance (Monze)
05.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisting in mediation of clients and legal mobile clinics
- Assisting in developing project instruments, questionnaire testing and revision
- Preparing training designs and work plans
- Monitoring progress of projects
- Assisting in assessment and evaluation programs
- Writing reports and submitting to supervisor.
Education
Bachelor of Arts - Peace And Conflict Resolution Studies
Rusangu University
Monze08.2021
Skills
- Ability to collaborate with others in developing creative and strategic solutions to achieve common goals gained from work and school A fast and enthusiastic learner with initiative and desire to succeed Ability to respond quickly to changing priorities Excellent Interaction skills with colleagues from different background and nations gained from work with Rusangu university
- High computerized skills with abilities to SPSS, Microsoft project and Microsoft excel Ability to be flexible to changing priorities and deadlines
- Microsoft Office
- Data Collection
- Public outreach
- Survey Design
- Statistical Sampling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Bemba
Upper intermediate (B2)
Lenje
Elementary (A2)
Swaka
Elementary (A2)
Personal Information
Nationality: Zambian
References
- Eslony Hatimbula, Zambia Land Alliance Monze Coordinator, +260 969892552, 0977716543, hatimbulaeslony@yahoo.com, Monze
- Paul Kunda, District Census Coordinator, 0966912864, Ndola
- George Machila, CEO cactus financial services, 0955959492, Ndola
Timeline
FLA( Frontline Associatie)
Cactus Financial Services
07.2023 - Current
Voter Verification Device Officer
ECZ
04.2023 - 04.2023
Zonal Census Coordinator
ZAMBIA STATISTICS AGENCY
08.2022 - 10.2022
Intern (Paralegal)
Zambia Land Alliance (Monze)
05.2021 - 08.2021
Bachelor of Arts - Peace And Conflict Resolution Studies
Rusangu University
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