Faith Mukamba
Lusaka
Summary
As a seasoned Project Officer specializing in Monitoring and Evaluation within the energy sector, bringing six (6) years of comprehensive expertise in project management and quality assurance. With background in law and project management it compliments the expertise in overseeing projects, contracts, risk management and ensuring their alignment with strategic goals. Aspiring to advance the skills further by pursuing continuous education in Strategic Management, M & E and Project Management. Committed to lifelong learning, aiming to integrate new insights into optimizing project efficiency, driving impactful outcomes and contributing to the dynamic landscape of energy, green investments and climate sector.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Monitoring and Evaluation Officer
Energy Regulation Board-Zambia
2016.01 - 2023.12
- Facilitated and monitored more than 10 implementations for Strategic Business Plan (SBP) to ensure alignment with organizational objectives
- Conducted bi-annual evaluations to assess outcomes and impacts of activities, aligning them with SBP objectives and vision
- Technical support to South team in trainings, planning, Managing, Monitoring, and analyzing of data to make region polio free
- Researched, reviewed, and monitored performance targets outlined in the SBP and Key Performance Indicators (KPIs) to gauge organizational efficiency and effectiveness
- Prepared and contributed to the monthly Monitoring and Evaluation Reports
- Interacted with departmental focal points weekly to follow up on KPIs and SBP indicators, ensuring timely implementation
- Monitored institutional obligations outlined in Service Charters and Service Level Agreements, overseeing licensing, regulatory compliance, and inspections
- Supported in the preparation of narrative reports, Board Papers, drafted correspondence and contributed to relevant write-ups as required.
- Contributed to project planning and project management efforts with a focus on realistic objectives and achievable targets.
- Reviewed existing monitoring systems, identifying areas for improvement and optimization.
Monitoring and Evaluation Intern
Energy Regulation Board-Zambia
2015.08 - 2016.09
- Monitored institutional obligations as outlined in Service Charters and Service Level Agreements, including licensing, regulatory compliance, and inspections
- Conducted validation field trips to assess the realization of activities and desired outputs
- Assisted in logistical preparations for meetings, including agenda drafting, document printing, and timely circulation
- Recorded meeting proceedings and prepared minutes, maintaining accurate records
- Contributed to the review and updating/development of the departmental work plan and institutional SBP
- Supported in the preparation of input into Board Papers, draft correspondence, and other requested write-ups.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Assisted in designing, planning, preparation and execution of company events, workshops and seminars resulting in increased employee engagement and satisfaction.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs like Microsoft word, outlook, Excel and Powerpoint, increasing proficiency and expanding technical skill set.
Legal and Secretarial Services Intern
Energy Regulation Board-Zambia
2014.08 - 2015.08
- Managed all licensing tracking system, updating information on companies and shareholders
- Processed license applications, arranged license files, and updated the database for various license types
- Prepared Board paper packs and reviewed legal documents for accuracy and completeness
- Assisted in writing monthly reports focused on the licensing section, ensuring comprehensive and informative content
- Conducted inventories on ERB contracts and assisted in logistics for industry meetings, ensuring smooth coordination
- Followed up on referred license applications in key departments, ensuring seamless processing.
- Sorted and organized files, spreadsheets, and reports.
Administrative Assistant
NMC Construction Zambia Limited
2010.10 - 2013.12
- Handled procurement of office utilities and stationary, ensuring adequate stock control
- Managed and maintained central petty cash for day-to-day office needs
- Managed reception duties by attending to calls, visitors, and scheduling relevant appointments
- Oversaw the filing system and facilitated the distribution of physical letters and emails.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Survey Assistant
Danish Institute of Human Rights, Ministry of Justice - Caritus Zambia - Zambia
2010.01 - 2010.09
- Data Collection: Conducted surveys and interviews to gather information on people's awareness and access to legal aid services
- Research Assistance: Supported implementation of projects by aiding in data analysis and report generation.
- Demonstrated commitment to safety by adhering to industry standards and company regulations during all field operations.
- Adhered to privacy by protecting participants personal information and maintaining information.
- Consistently met project objectives through diligent task execution, attention to detail, and effective collaboration with colleagues.
- Input and updated technical data for use in project reports and sketches.
- Displayed adaptability when faced with unforeseen challenges or changes in project scope, devising creative solutions to maintain progress toward goals.
Debt Collector
Mr. Phone Limited - Zambia
2008.10 - 2009.08
- Solely responsible for collecting debts owed to the company, maintaining communication with debtor companies, and ensuring timely payment agreements
- Managed over 50 customer calls per day.' or, Increased sales by 10%.
- Followed up with companies to secure payment timelines, negotiating and facilitating agreements for debt repayment
- Assisted in managing and organizing important documents related to debt collection activities.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Developed and documented collection procedures and policies to comply with government regulations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Education
Master’s in Project Management -
University of Lusaka
Lusaka, ZAMBIA12.2024
Bachelors of Law -
University of Lusaka
Lusaka05.2015
Diploma in Law -
National Institute of Public Administration
Lusaka07.2008
Skills
- Survey Design
- End point configurations
- Strong organizational Skills
- Planning and Coordination Skills
- Excellent Verbal, Writing and Presentation Skills
- Strong Interpersonal Skills
- Reliable team player
- Results-Based Management
- Monitoring Frameworks
- Performance monitoring
- Research expertise
- Problem-solving abilities
Certification
- Certificate of Completion PURC/World Bank International Training Program on Utility Regulation and Strategy at the University of Florida Gainesville, USA January 13th - 24th, 2020
- Certificate of Completion on a training course for Integrity Committee Members and Secretariat conducted by the Anti-Corruption Commission, Zambia under the Good Governance Programme of the Republic of Zambia October 28th to 1st November 2019
- Certificate of Completion in Balance Scorecard Master class with the Institute of Strategy Execution and Leadership 19th -20th October, 2018
- Certificate of Completion in Monitoring and Evaluation of Projects at the Centre for Capacity Training and Development Bristol, England 11th – 17th May 2018
References
- Ian Mwiinga, National Coordinator, EITI Secretariat,
Ministry of Mines and Minerals development,
ianmwiin@zambiaiaeiti.org
0972078085
- Maka Sikazwe,
Energy Regulation Board,
msikazwe@erb.org.zm,
0955812439
- Benson Mpalo, Chief Executive Officer,
Patents and Companies Registration Agency (PACRA),
bmpalo@yahoo.com,
0977435667
Timeline
Monitoring and Evaluation Officer
Energy Regulation Board-Zambia
2016.01 - 2023.12
Monitoring and Evaluation Intern
Energy Regulation Board-Zambia
2015.08 - 2016.09
Legal and Secretarial Services Intern
Energy Regulation Board-Zambia
2014.08 - 2015.08
Administrative Assistant
NMC Construction Zambia Limited
2010.10 - 2013.12
Survey Assistant
Danish Institute of Human Rights, Ministry of Justice - Caritus Zambia - Zambia
2010.01 - 2010.09
Debt Collector
Mr. Phone Limited - Zambia
2008.10 - 2009.08
Master’s in Project Management -
University of Lusaka
Bachelors of Law -
University of Lusaka
Diploma in Law -
National Institute of Public Administration
- Certificate of Completion PURC/World Bank International Training Program on Utility Regulation and Strategy at the University of Florida Gainesville, USA January 13th - 24th, 2020
- Certificate of Completion on a training course for Integrity Committee Members and Secretariat conducted by the Anti-Corruption Commission, Zambia under the Good Governance Programme of the Republic of Zambia October 28th to 1st November 2019
- Certificate of Completion in Balance Scorecard Master class with the Institute of Strategy Execution and Leadership 19th -20th October, 2018
- Certificate of Completion in Monitoring and Evaluation of Projects at the Centre for Capacity Training and Development Bristol, England 11th – 17th May 2018
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