FAITH PHIRI
PUBLIC ADMINISTRATION / MARKETING
Lusaka
Summary
Offering strong interpersonal skills and natural ability to connect with others, eager to learn and grow in sales environment. Brings foundational understanding of customer needs and buying behaviors, along with excellent communication and problem-solving abilities. Ready to use and develop my negotiation and relationship skills skills
Overview
1
1
year of professional experience
Work History
SALES PERSON
Ohane’s Brazilian Hair, East Park
01.2025 - 08.2025
- Engaged with customers to understand their needs, resulting in increased customer satisfaction and repeat business.
- Demonstrated product knowledge to assist customers, leading to effective recommendations and enhanced sales performance.
- Maintained an organized sales floor, ensuring products were well-stocked and visually appealing to drive customer interest.
- Assisted in processing transactions accurately and efficiently, improving operational workflow and minimizing customer wait times.
Waitress Supervisor
903 Harley Davidson, Lewanika Mall
06.2024 - 12.2024
- Collaborated with kitchen staff to ensure timely food preparation and presentation, enhancing overall dining experience for patrons.
- Handled customer inquiries and resolved complaints efficiently, contributing to a positive dining atmosphere and repeat business.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Receptionist
Jabani Syndicate, Lusaka
02.2024 - 06.2024
- Scheduled appointments and maintained calendars, contributing to organized operations and effective time management.
- Processed incoming and outgoing mail, ensuring timely distribution and improved office communication flow.
- Assisted in inventory management of office supplies, ensuring availability and resource optimization for daily operations.
Education
BBA - Business Administration And Management
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)
LUSAKA03-2025
Skills
Customer engagement
Sales performance
Product knowledge
Transaction processing
Inventory management
Food service coordination
Appointment scheduling
Operational efficiency
Customer care
Social selling
Timeline
SALES PERSON
Ohane’s Brazilian Hair, East Park
01.2025 - 08.2025
Waitress Supervisor
903 Harley Davidson, Lewanika Mall
06.2024 - 12.2024
Receptionist
Jabani Syndicate, Lusaka
02.2024 - 06.2024
BBA - Business Administration And Management
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)