FAITH THINDWA
Lusaka
Summary
Results-driven logistics and administration professional skilled in managing complex operations and enhancing customer service. Expertise in multitasking and time management supports efficient workflows and fosters positive customer experiences. Committed to continuous improvement and innovative problem-solving in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Logistics & Administration Officer/Secretary
GLOBAL VISION TRANSPORT LIMITED
Ndola
11.2019 - 01.2021
- Optimized logistics operations, including load planning, vehicle routing, and scheduling for optimal efficiency.
- Efficiently coordinated driver dispatch, providing precise mileage information prior to departure.
- Streamlined daily tracking report generation and dissemination to subcontractors, ensuring real-time updates on truck movements.
- Proactively issued loading orders and pre-alerts to clients, facilitating smooth operational flow.
- Provided clients and vendors with daily tracking reports, fostering transparent communication.
- Managed proof of delivery (POD) documents with precision, ensuring accountability in the offloading process.
- Organized dispatches for various routes, ensuring seamless vehicle release and transport execution.
- Managed administrative functions within the Managing Director's office, ensuring operational excellence.
- Executed monthly payroll processing with accuracy and timeliness, ensuring employee satisfaction and compliance.
- Conducted vigilant monitoring of document and vehicle registration expirations, ensuring full compliance.
BERJAYA BEAU VALLON BAY RESORT & CASINO
Mahe
01.2016 - 01.2017
Receptionist/Administrator
SOUTHERN SUN RIDGEWAY HOTEL
Lusaka
Outlet Cashier
GLOBAL VISION TRANSPORT LIMITED
Ndola
- Executed cashier duties accurately, ensuring compliance with financial policies for sales accountability.
- Managed and balanced cash floats to achieve consistent transactional precision.
- Facilitated efficient payment processes through maintenance of adequate change and currency denominations.
- Provided exceptional customer service, assisting with order inquiries and ensuring customer satisfaction.
- Maintained high standards of service quality and efficiency.
- Kept point-of-sale areas well-stocked with necessary stationery.
- Ensured cleanliness and organization of cashier station to create a professional environment.
- Supported restaurant operations by clearing tables and assisting service staff during peak times and special events.
- Demonstrated versatility by performing bar duties, including mixing drinks and maintaining inventory.
- Ensured the availability of clean cutlery and glassware for optimal service delivery.
Room Attendant, Receptionist, Pastry Chef
GLOBAL VISION TRANSPORT LIMITED
Ndola
- Upheld impeccable cleanliness and hygiene in guest accommodations and hallways, fostering an inviting atmosphere.
- Thoroughly maintained public spaces within the hotel, ensuring a consistently welcoming environment for patrons.
- Elevated customer satisfaction through acute attention to detail and proactive service.
- Efficiently responded to guest requests for amenities, notably enhancing their comfort and stay.
- Handled room service and bellman responsibilities to effectively accommodate guest needs.
- Ensured prompt and quality delivery of culinary delights to guest quarters, upholding the hotel's service excellence.
- Anticipated and fulfilled guest requirements, enhancing hotel's reputation for exceptional hospitality.
- Provided attentive luggage assistance, ensuring a smooth and courteous guest transition upon arrival and departure.
Education
Diploma - Hotel Management
HOTEL & TOURISM TRAINING INSTITUTE (FAIRVIEW HOTEL)
Lusaka01-2016
Secondary education -
CHIFUBU SECONDARY
Ndola01-2010
Skills
- Logistics coordination
- Multitasking abilities
- Microsoft Office proficiency
- Multitasking abilities
- Effective communication
- Interpersonal skills
- Interpersonal skills
References
- Mr. Robert Toussaint, Berjaya Beau Vallon Bay Resort & Casino, Seychelles, +248 4287287
- Mr. Charlse Kabaso, Garden Court Hotel, Kitwe, +260 979875789
- Ms. Sanelisiwe Ndlovu, Access Logistics Limited, Ndola, +260 969212159
Hobbies and Interests
- Travelling
- Reading
- Sports
- Music
- Movies
Personal Information
- Date of Birth: 11/25/92
- Nationality: Zambian
- Marital Status: Married
Languages
- English
- Bemba
- Nyanja
- Tonga
Timeline
Logistics & Administration Officer/Secretary
GLOBAL VISION TRANSPORT LIMITED
11.2019 - 01.2021
BERJAYA BEAU VALLON BAY RESORT & CASINO
01.2016 - 01.2017
Receptionist/Administrator
SOUTHERN SUN RIDGEWAY HOTEL
Outlet Cashier
GLOBAL VISION TRANSPORT LIMITED
Room Attendant, Receptionist, Pastry Chef
GLOBAL VISION TRANSPORT LIMITED
Diploma - Hotel Management
HOTEL & TOURISM TRAINING INSTITUTE (FAIRVIEW HOTEL)
Secondary education -
CHIFUBU SECONDARY