FANWELL LUSWILI

• Administered client accounts to facilitate prompt invoicing and maintain accurate financial records.
• Established and nurtured client connections to enhance quality and responsiveness of service delivery.
• Interpreted financial data to deliver actionable insights aimed at optimizing account performance and profitability.
• Streamlined communication between departments to effectively resolve client issues and optimize service offerings.

Managed accounting staff in the following:

• Preparation of financial statements using various accounting software, Pastel, Quickbooks Online, Caseware.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Carried out bookkeeping functions for clients outsourced services to BDO Zambia.
• Leveraged data and analytics to make informed decisions and drive business improvements.