Open To Work
Farai Muliswa
Administration
Lusaka
Summary
Detail-oriented Human Capital professional with over five years of experience in business administration and operational support, including two years in HR. Specialized in payroll processing and statutory compliance for workforces exceeding 300 employees. Extensive knowledge of PAYE, NAPSA, NHIMA, and TOT, coupled with strong skills in generating payroll and HR reports, ensures reliable support for payroll clients.
Overview
8
8
years of professional experience
Work History
HR & Administration Officer
Rafiki Greens Farms Ltd
Kabwe
08.2023 - Current
- Processed monthly payroll for 300+ employees, overseeing disbursements, loan processing, and reconciliations to maintain on-time, accurate payouts.
- Ensured statutory compliance for PAYE, NAPSA, NHIMA, and TOT by preparing and submitting associated tax and social security returns.
- Produced comprehensive HR and payroll reports that informed budgeting, tax transitions, and leadership decisions.
- Digitize HR processes to strengthen data integrity, streamline record-keeping, and uphold confidentiality of payroll information.
E-Business Team Member
Access Bank Plc
Lusaka
03.2021 - 07.2023
- Managed digital banking operations and collaborated with IT to resolve service issues, ensuring regulatory compliance.
- Prepared standard operating procedures and regulatory-compliant reports that aligned with business objectives.
- Contributed to cross-functional projects, enhancing data accuracy through comprehensive documentation.
Card & Channels Officer
Cavmont Bank
Lusaka
07.2019 - 01.2021
- Delivered technical and operational support for digital banking channels, enhancing customer engagement and increasing platform adoption rates.
- Ensured KYC compliance and resolved client issues through effective coordination with relevant teams, leading to improved client satisfaction.
- Maintained precise transaction records and streamlined reconciliation processes to ensure accuracy and reliability.
Teller
Cavmont Bank
Lusaka
03.2018 - 07.2019
- Managed cash operations within regulatory limits, ensuring daily reconciliations and accuracy to mitigate risk.
- Provided customer service while adhering to internal controls, enhancing customer trust and satisfaction.
- Processed customer transactions accurately and efficiently at Cavmont Bank.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through regular balancing and reconciliation.
Digital Ambassador
ZANACO
Lusaka
11.2017 - 02.2018
- Promoted digital banking adoption and supported onboarding, enhancing operational efficiency and customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts (BA) - Development Studies
University of Zambia
Lusaka01-2017
Skills
- Payroll processing
- Statutory returns
- Employee data management
- Tax and statutory payment platforms
- Data integrity
- Advanced MS Excel
- Attention to detail
- Deadline-driven
- Problem-solving
- Stakeholder management
- Strong communication
- Confidentiality
Accomplishments
- Designed HR contract templates for 300+ employees, standardizing onboarding and terms of employment.
- Digitized HR administrative processes to improve efficiency and data integrity.
- Led onboarding for a private pension scheme for permanent staff, enhancing long-term employee benefits.
- Spearheaded tax transition initiatives from turnover to income tax, supporting smoother regulatory compliance.
- Registered 300+ employees for statutory compliance, ensuring timely submissions and accurate records.
- Revised SOPs for Cards and ATMs, improving operational clarity and compliance.
- Reconciled 1,200+ customer registrations for digital banking initiatives, demonstrating meticulous data handling.
References
Hope Hove
Managing Director
Rafiki Greens Farms Limited
hopebuzuwe@gmail.com
+263 789 796994
Alfred Ackon
Head Digital Channels & Management
Access Bank Zambia
alfred.ackon@accessbankplc.com
+260 974 022808
Joshua Simfukwe
Implementation Coordinator - Transactional Banking
ZANACO
Joshua.Simfukwe@zanaco.co.zm
+260 950 251750
Timeline
HR & Administration Officer
Rafiki Greens Farms Ltd
08.2023 - Current
E-Business Team Member
Access Bank Plc
03.2021 - 07.2023
Card & Channels Officer
Cavmont Bank
07.2019 - 01.2021
Teller
Cavmont Bank
03.2018 - 07.2019
Digital Ambassador
ZANACO
11.2017 - 02.2018
Bachelor of Arts (BA) - Development Studies
University of Zambia