Fatima Saidi Chishimba
Lusaka
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
7
7
years of professional experience
Work History
Commercial Operations Associate
Pula Advisors
04.2023 - 08.2023
- Client Management
- Attending all recurring meetings internally and with the client's support team to enhance cordial relationships and customer satisfaction
- Hence, a high and smooth Renewal rate
- Specifically ensuring that Crop Development Reports, mid-season, and end season reports are generated timely and in the formats that the client required and presented to them
- This enhances customer satisfaction and ensures a smooth payout process
- Maintain a proper client data sheet that includes critical client details- like when the budget is drawn and approved, to enhance timeliness in pitching to them, especially on the Collating all complaints from the client during the season and ensuring that all are captured while payout reporting is made
- Train the client’s and the stakeholders regional and the district team
- Manage the customer accounts while the CM/CD is away on leave
- Managing and improving sales tools and processes e.g., the CRM
- Assisting with administrative tasks such as requisitions, workshop preparation
- Administration Support
- Support the line manager in writing meeting notes on the proper tool, recording the meeting, and filing the notes/recordings in the client folder
- Liaising with relevant teams internally to ensure that clients and commercial managers
- Have accurate and reliable information
- Coordinating with the team carrying out farmer registration (whether it is client or PULA) to ensure we get farmers' lists on time and is correct
- Cooperate with internal department to update tools like click -up
- Market Research & Pipeline Development
- Provide research support on the new markets and new clients by performing research and analysis to identify business and client opportunities
- Sales
- Pursuing leads, reaching out through calls and correspondence, and arranging appointments.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Built relationships with external stakeholders to establish seamless operations.
Sales & Marketing Manager|Customer Service Manager
Gardaworld International Security Services
06.2021 - 03.2023
- Team in Zambia supervising and monitoring them, ensure they meet their KPIS and hit targets
- Development of budget strategies to achieve the growth plans
- Commercial responsibility of sales in line with the managing director
- Leadership and direction of the Sales team
- Client updates and meetings to ensure compliance and delivery expectations
- Development and motivation of Sales teams, fostering a high level of co-operation with other senior managers
- Maintain a satisfied client base
- Business unit sales targets achievements through the country sales team
- Develop and submit Zambia Sales in a timely manner for management decision making
- Manage and coordinate a successful implementation of annual price increase
- Work/liaise with all departments to ensure customer satisfaction by coordinating and solving customers issues as they arise
- Working on all Tier 1 tender documents in hand with CST
- Contract management
- Customer, Recruits develop, coach and train and support the Zambia sales team
- Update and Manage CRM system
- Sit in biweekly and monthly calls to give updates on Opportunities and leads
- Manage and maintain all tier 1 and Tier 2 Customers
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Built relationships with customers and community to establish long-term business growth.
FREELANCE MARKETER
GERALD LAW FIRM
05.2020 - 02.2021
- Carried out marketing research on the fastest-selling cosmetics in Zambia.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Completed in-depth reviews of market conditions and customer preferences.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
MARKETING AND SALES EXECUTIVE
CITY MEDIA LIMITED
01.2018 - 07.2019
- Implementing market plans
- Achieving marketing and sales operations
- Built Brand awareness
- Identifying marketing opportunities
- Improving product marketability and profitability
- Assisted in the development and growth of company’s social media platform.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales & Admin Intern
Brandline Africa
06.2017 - 01.2018
- Marketing and sales
- Administration
- Human resource.
- Supported with creating project marketing materials to promote services.
- Developed and maintained relationships with key internal stakeholders.
MARKET RESEARCH SPECIALIST
T JENSEN LIMOUSINE
01.2017 - 02.2017
- Carried out Research on school transportation methods in Lusaka.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
Education
Master of Science - Project Management
UNICAF University
Lusaka Zambia12.2024
Bachelor of Science - MARKETING MANAGEMENT
University of Zambia
05.2013
BUSINESS MANAGEMENT
ZCAS University
06.2018
CERTIFICATE IN MARKETING L3 AND L4 -
ZCAS University
06.2015
GED -
SPRINGFIELD COACHING CENTRE
12.2014
High School Diploma -
CRESTED CRANE ACADEMY
11.2013
HIGH SCHOOL CERTIFICATE -
2013
Skills
- Team Leadership
- Rapport and Relationship Building
- Strategic Planning
- Sales Presentations
- Business Development
- Database Maintenance
- Social Media Management
- Contract Negotiations
- Business Growth and Retention
- Staff Development
- Account Development
- Sales Quota Achievement
- Leads Prospecting
- New Hire Onboarding
- Customer Service
- Sales Targeting
- Market Trend Analysis
- Sales Reporting
- Customer Portfolio Management
References
- Emmanuel Phiri -Country Operations Manager-
ephiri@pula.io
- +2609728776666
Mr. Francis Musyoka – Finance Director East Africa, Gardaworld
E: Francis.musyoka@garda.com +254 780 601525
- Charles Phiri- Assistant Operations Manager Gardaworld 0975181831
- Mr. Mutale Mutakasha, CEO City Media Limited, Cell: +26096522720,
Mutale.mutakasha@gmail.com
- Kennedy Banda, Registration officer, ZCAS,
Cell: +260979176689/kennedy.banda@zcas.edu.zm.
Languages
English, Swahili
Native language
Timeline
Commercial Operations Associate
Pula Advisors
04.2023 - 08.2023
Sales & Marketing Manager|Customer Service Manager
Gardaworld International Security Services
06.2021 - 03.2023
FREELANCE MARKETER
GERALD LAW FIRM
05.2020 - 02.2021
MARKETING AND SALES EXECUTIVE
CITY MEDIA LIMITED
01.2018 - 07.2019
Sales & Admin Intern
Brandline Africa
06.2017 - 01.2018
MARKET RESEARCH SPECIALIST
T JENSEN LIMOUSINE
01.2017 - 02.2017
Master of Science - Project Management
UNICAF University
Bachelor of Science - MARKETING MANAGEMENT
University of Zambia
BUSINESS MANAGEMENT
ZCAS University
CERTIFICATE IN MARKETING L3 AND L4 -
ZCAS University
GED -
SPRINGFIELD COACHING CENTRE
High School Diploma -
CRESTED CRANE ACADEMY
HIGH SCHOOL CERTIFICATE -
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