Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

PETER MUDENDA

Lusaka

Summary

Dynamic and results-driven ICT Specialist & Infrastructure Engineer with over 10 years of experience in enterprise ICT support services, infrastructure management, and systems engineering. Proven track record in leading service desk operations, end-user computing environments, and regional ICT support delivery across mission-critical environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Software Engineer

ZESCO Limited
Lusaka, Zambia
01.2016 - Current
  • Developed enterprise applications supporting business operations.
  • Built Medical Scheme Management System, improving efficiency.
  • Developed Board Management System integrated with Zoom.
  • Implemented IoT Anti-Vandalism System with real-time monitoring.
  • Managed AWS & Azure infrastructure.
  • Provided advanced troubleshooting and system support.
  • Mentored junior engineers and improved team performance.

Senior ICT Officer

ZESCO Limited
Lusaka, Zambia
01.2012 - 12.2015
  • Led ICT Service Desk operations.
  • Managed end-user devices and enterprise applications.
  • Implemented ITIL processes and improved service delivery.
  • Supervised vendors and ensured SLA compliance.

ICT Support Operations

ZESCO Limited
01.2013 - 12.2019
  • Supported 400+ computers and 100+ printers.
  • Managed Cisco network infrastructure.
  • Migrated sites from ZAMTEL to Fibrecom.
  • Connected service centers to the corporate network from offline collections to CMS.
  • Performed root cause analysis and improved uptime.

Education

Bachelor of Science - Computer Science

Skills

  • ICT Support Services
  • Service Desk Operations
  • End-User Computing
  • Device Management
  • Microsoft 365
  • Identity Services
  • Network Infrastructure
  • Data Centre Administration
  • Server Administration
  • Incident Management
  • Problem Management
  • Change Management
  • Cloud Platforms
  • Vendor Management
  • SLA Governance
  • Team Leadership
  • Mentorship
  • JavaScript
  • C#
  • Python
  • AWS
  • Azure
  • LAN/WAN
  • VPN
  • Cisco
  • SQL Server
  • MySQL

Certification

  • Certified Full-Stack Data Scientist - GSDC
  • Generative AI in Risk & Compliance - GSDC
  • Diploma in Data Analytics
  • Linux Network Administrator
  • IoT - University of Zambia

Timeline

Software Engineer

ZESCO Limited
01.2016 - Current

ICT Support Operations

ZESCO Limited
01.2013 - 12.2019

Senior ICT Officer

ZESCO Limited
01.2012 - 12.2015

Bachelor of Science - Computer Science

PETER MUDENDA