Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Felix Malunga

Felix Malunga

Lusaka

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

12
12
years of professional experience

Work History

Bartender/mixologist

Happy Hippo Pub And Grill
12.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Chef

Destinyz Restaurant & Sports Café
01.2022 - 12.2023
  • Inspect supplies, equipment and work areas to insure conformance to established standard
  • Estimate amounts and cost of required supplies, such as food and ingredients
  • Cleaning the kitchen and work areas
  • Planning menus

Bartender/Mixologist

Cubana Pub & Grill
01.2020 - 01.2021
  • Receiving and responding to calls
  • Receiving and posting payments
  • Checking fresh and availability of ingredients
  • Making cocktails and different types of coffees
  • Daily stock taking
  • Ensuring that standards are maintained
  • Ensuring that everything made at the bar is available

Bartender/Waiter

Chamba Valley Lodge
01.2017 - 01.2020

House Keeper

The Mint Leaf Lodge
01.2014 - 01.2017
  • Dust and polish furniture fitting
  • Sweep, scrub, mop and polish floors
  • Empty and trash
  • Tidy up rooms

Kitchen Steward/Cook

Zebra Guest Lodge
01.2013 - 12.2013

Education

Certificate - General Hospitality

Chimika Training Centre
01.2012

Grade 12 Certificate -

Munali Boys High School
01.2007

Grade 9 Certificate -

Mumana Basic School
01.2005

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Personal Information

  • Date of Birth: 10/23/89
  • Gender: Male
  • Marital Status: Married

Timeline

Bartender/mixologist

Happy Hippo Pub And Grill
12.2023 - Current

Chef

Destinyz Restaurant & Sports Café
01.2022 - 12.2023

Bartender/Mixologist

Cubana Pub & Grill
01.2020 - 01.2021

Bartender/Waiter

Chamba Valley Lodge
01.2017 - 01.2020

House Keeper

The Mint Leaf Lodge
01.2014 - 01.2017

Kitchen Steward/Cook

Zebra Guest Lodge
01.2013 - 12.2013

Certificate - General Hospitality

Chimika Training Centre

Grade 12 Certificate -

Munali Boys High School

Grade 9 Certificate -

Mumana Basic School
Felix Malunga