Felix Miyoba
Ndola
Summary
Dynamic IT Specialist with a proven track record, excelling in network administration and user training. Spearheaded the development of management systems that significantly enhanced operational efficiency. Adept at troubleshooting and fostering collaboration, ensuring seamless connectivity and robust infrastructure across multiple branches.
Overview
7
7
years of professional experience
Work History
IT Specialist
Exceed Capital Limited
Ndola
01.2024 - Current
- Developed and managed institutional management systems to enhance operational efficiency.
- Oversaw peripheral device management to ensure optimal performance.
- Managed network access points, switches, and routers for seamless connectivity.
- Train employees on newly implemented systems to improve user competency.
- Participated in policy development and implementation for short- and long-range IT planning.
- Advocated for area needs while implementing tracking and evaluation programs to achieve goals.
- Managed system updates and antivirus solutions to safeguard infrastructure.
- Installed operating systems, applications, patches, updates. as needed.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Developed scripts to automate routine tasks and reduce manual effort.
- Coordinated with vendors for procurement of IT products or services as needed.
Acting IT Manager
Natkos Distributors Limited
Ndola
01.2023 - 01.2024
- Promoted from IT Technician to IT Manager, leading IT operations across five branches.
- Oversaw IT supervision and infrastructure administration for internal and external clients.
- Coordinated tasks for junior IT staff nationwide to ensure efficient operations.
- Provided system administration for inventory management and various management systems.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
IT Technician
Natkos Distributors Limited
Ndola
01.2023 - 01.2024
- Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners and Installation of PC hardware.
- Deliver prepared training to users at site for new equipment and software.
- Install, configure and manage software and their functions according to specifications.
- Develop and manage local networks in all the five branches of the company.
- Manage and install/configure all access points in all the branches country wide and maintain local networks.
- Ensure security and privacy of networks and computer systems and Configuring and managing security cameras (CCTV, access control).
ICT Officer
Mapanza Institute Of Health Sciences
CHoma
02.2020 - 11.2022
- Managed technology services to align operational requirements with institutional goals.
- Directed computer lab connectivity while serving as IT liaison for senior administration, faculty, staff, and students.
- Provided technical leadership in managing LAN network systems and access points.
- Participated in developing IT Service Catalog offerings and Service Level Agreements tailored to institutional needs.
- Delivered technical and infrastructure support for ICT environments.
- Ensured all Service Desk calls met defined SLAs, escalating breaches when necessary.
- Coordinated local implementation of college IT operations and projects to ensure alignment with area needs.
- Maintained adherence to established project management principles and best practices throughout IT initiatives.
IT Assistant
Cooperative College
Lusaka
06.2018 - 12.2018
- Administered College ICT networks to optimize user access and connectivity with routers and access points.
- Managed VOIP systems to enhance communication within institution.
- Diagnosed and resolved computer hardware and software faults efficiently.
- Configured authorized software, systems network, and office equipment to ensure seamless connectivity.
- Performed data entry for student registry files in Moodle system.
- Developed and managed website using WordPress, from initial design to final hosting.
- Oversaw installation of networking infrastructure to support institutional connectivity needs.
Education
Cyber Threat - Cyber Threat Management
Cisco Network Academy
Califonia01-2025
Bachelor Of Information Technology - Information and Computer Systems
Mansfield University
Lusaka,Zambia06.2024
Diploma In Information Technology -
Open Institute Of Technology And Education
ACCRA04.2023
CCNAv7 Bridging -
Cisco Networking Academy
California, 9513402.2022
Information System Auditing Controls And Assurance -
The Hong Kong University Of Science And Technology
Hong Kong08.2021
Networking Essentials Certificate -
Cisco Networking Academy
California, 9513411.2020
Monitoring & Evaluation -
University Of Zambia
Lusaka11.2019
Certificate In Information Communication -
Lusaka Youth Resource Center
Lusaka12.2018
Skills
- Network administration
- C programming
- Digital marketing
- Database administration
- Hardware maintenance
- Systems software management
- Driving skills
- cPanel administration
- WHM server management
- API Intergration
- User training
- IT troubleshooting
- Application support
- Debugging
- Customer service
- Software development
Personal Information
- Date of Birth: 10/21/97
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
Accomplishments
- I was part of the Development of a website for Cooperative College, with an e-learning System and the URL is cooperativecollege.ac.zm.
- Developed a farmers portal system for Hematon Agro Services.
- Installed a Local Area Network with 30 points of switches for My Bucks Financial Services in Ndola.
- Under the E-learning for Life project for the abridging students, spearheaded by Amref health Africa Zambia and the Nursing & Midwifery Council of Zambia NMCZ. I was trained in e-content delivery using the Moodle learning management system, and thereafter, I was tasked with training tutors from other nursing colleges and universities in the Southern region of Zambia and the Lusaka region on how to create and deploy e-content to students
- Developed and implemented an API integration for live credit score retrieval using CRB Zambia’s SOAP-based services
Hobbies and Interests
- RJ45 Cable Cat 6 Termination
- Collaborative Working
- Researching On New Technologies
- Testing Softwares
- Configuring Access Points
- Programming
References
- Mr. P. Mutale, Computer Programmer, Ministry Of Commerce Trade and Industry, Cooperative College, Lusaka, Lusaka, 0766508777, pamutale@yahoo.com
- Mr. Elly Mwamba, Human Resource Manager, Natkos Distributors Limited, Ndola, CE, 0973723191
- Mr. Sichone, Network Administrator (Northern Region), Zamnet Communications, Ndola, CE, 0955106084, kmsichone@gmail.com
- Mr. Busiku Miyanda ,Manager/Chief Operation Officer Exceed Capital Limited ,Ndola CE,+260 966123887,busiku.miyanda@exceedcapital.co.zm
Timeline
IT Specialist
Exceed Capital Limited
01.2024 - Current
Acting IT Manager
Natkos Distributors Limited
01.2023 - 01.2024
IT Technician
Natkos Distributors Limited
01.2023 - 01.2024
ICT Officer
Mapanza Institute Of Health Sciences
02.2020 - 11.2022
IT Assistant
Cooperative College
06.2018 - 12.2018
Cyber Threat - Cyber Threat Management
Cisco Network Academy
Bachelor Of Information Technology - Information and Computer Systems
Mansfield University
Diploma In Information Technology -
Open Institute Of Technology And Education
CCNAv7 Bridging -
Cisco Networking Academy
Information System Auditing Controls And Assurance -
The Hong Kong University Of Science And Technology
Networking Essentials Certificate -
Cisco Networking Academy
Monitoring & Evaluation -
University Of Zambia
Certificate In Information Communication -
Lusaka Youth Resource Center
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