Job Search Status
Open to workDesired start date: Flexible
Work Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteHybridRemoteOpen to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Festus Hachiboola
Lusaka,09
Work Preference
Summary
Customer-focused professional with extensive experience in operations management, business administration, and retail leadership. Proven track record of delivering high-quality service and managing responsibilities in fast-paced environments while maintaining composure under pressure. Strong communicator with the ability to engage effectively with diverse cultural backgrounds. Committed to upholding high standards of safety, teamwork, and customer experience, with a keen interest in contributing to exceptional service delivery.
Work History
Operations Manager
Crescent Mineral Resources Ltd
Lusaka
2024 - 2025
- Directed daily operations and coordinated team activities to ensure seamless performance in high-pressure environments.
- Ensured compliance with operational procedures and safety standards to maintain organizational integrity.
- Managed logistics and workflows to enhance efficiency.
- Quickly resolved issues while upholding professionalism and service quality.
- Supervised staff to cultivate a collaborative, team-oriented work culture.
Business Administrator
Cloudsevens Zambia Investments Ltd
Lusaka
2022 - 2023
- Facilitated front-office communication and client interactions, enhancing service experiences for clients.
- Coordinated schedules, documentation, and administrative processes for operational efficiency.
- Maintained professional relationships with diverse clients and stakeholders to foster collaboration.
- Resolved inquiries and addressed issues, improving client satisfaction through calm, solution-oriented support.
Store Manager
Rosewood Consultancy Limited
Lusaka
2021 - 2022
- Oversaw daily store operations, enhancing customer satisfaction and ensuring service excellence
- Managed inventory and sales processes while coordinating team efforts to meet store goals
- Handled customer concerns, resolving issues to maintain customer loyalty and trust
- Ensured compliance with operational standards and company policies
Education
Bachelor of Arts - Education
The University of Zambia
P.O. Box 32379, Lusaka, Zambia05-2021
Skills
- Safety Awareness & Compliance
- Attention to Detail
- Time Management
- Highly Adaptable and Flexible
- Excellent Customer Service
- Problem Solving Under Pressure
- Teamwork & Collaboration
- Public Engagement & Communication
- Cross-Cultural Awareness
- Quality assurance and control
- Report generation
- Logistics oversight
- Staff training
- Project management abilities
- Budgeting and cost control
- Project management
Languages
English
Native language
Spanish
Beginner (A1)
A1
German
Beginner
A1
Timeline
Operations Manager
Crescent Mineral Resources Ltd
2024 - 2025
Business Administrator
Cloudsevens Zambia Investments Ltd
2022 - 2023
Store Manager
Rosewood Consultancy Limited
2021 - 2022
Bachelor of Arts - Education
The University of Zambia