Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Interests
Timeline
CustomerServiceRepresentative
Fisungusho  Chibuye

Fisungusho Chibuye

Electrician and Sale's Consultant
Kitwe,Copperbelt

Summary

Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

First Aid Attendant

Builders Warehouse
11.2023 - Current
  • Collaborated with other healthcare professionals to ensure comprehensive patient care during emergencies.
  • Contributed to improved employee well-being through educational presentations on first aid topics relevant to the workplace setting.
  • Strengthened relationships between colleagues by offering guidance in handling various medical situations they may encounter within their roles.
  • Supported event organizers in developing safety plans, ensuring adequate first aid coverage at large gatherings or events.
  • Facilitated prompt attention to injuries by quickly identifying severity levels and prioritizing treatment accordingly.
  • Reduced response times for emergency situations with thorough knowledge of first aid protocols.
  • Provided emotional support to patients, demonstrating empathy and active listening skills.
  • Enhanced patient safety by efficiently assessing and treating injuries and illnesses.
  • Improved workplace safety by conducting regular inspections and implementing necessary measures.
  • Promoted a safe environment for staff and visitors through effective communication of health guidelines.

Healthy and Safety Committee and Representative

Builders Warehouse
05.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.

Sale's Consultant

Builders Warehouse Kitwe
09.2020 - Current
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Used in-store system to locate inventory and place special orders for customers.

Security Officer

Omega Risk Solution MKP
04.2019 - 08.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

Certificate Of Competence - HEALTHY AND SAFETY COMMITTEE.

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE
KAPIRI MPOSHI
11.2023

CERTIFICATE OF COMPETENCE - WAREHOUSE LOGISTICS AND MANAGEMENT.

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE
KAPIRI
11.2023

Certificate Of Competence - RACKING AND STACKING

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE
KAPIRI MPOSHI
11.2023

Certificate Of Competence - SAFETY REPRESENTATIVE

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE
KAPIRI MPOSHI
11.2023

Certificate Of Competence - FIRST AID

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE
KAPIRI MPOSHI
11.2023

Certificate - POWER ELECTRICAL

Buchi Vocational Training Institute
Kitwe

Certificate - FIRE DRILL

Buchi Vocational Training Institute
Kitwe
11.2012

SCHOOL CERTIFICATE - Secondary Education

Chimwemwe Secondary School
Kitwe
11.2010

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Building Customer Loyalty
  • Honest and Dependable
  • Reliable and Responsible
  • Decision-Making
  • Product Knowledge
  • Team Cooperation
  • Excellent Written and Verbal Communication
  • Friendly and Helpful
  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Personnel Training
  • Regulatory Compliance
  • Performance Improvement
  • Interpersonal communication skills
  • Relationship Building
  • Territory expansion
  • Industry Trends
  • Persuasive Communication

Additional Information

Contact:

0773776768

0950067061


Languages

English
Beginner (A1)
Bemba
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Visiting new places

Taking on new challenges

Traveling

Timeline

First Aid Attendant

Builders Warehouse
11.2023 - Current

Healthy and Safety Committee and Representative

Builders Warehouse
05.2023 - Current

Sale's Consultant

Builders Warehouse Kitwe
09.2020 - Current

Security Officer

Omega Risk Solution MKP
04.2019 - 08.2020

Certificate Of Competence - HEALTHY AND SAFETY COMMITTEE.

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE

CERTIFICATE OF COMPETENCE - WAREHOUSE LOGISTICS AND MANAGEMENT.

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE

Certificate Of Competence - RACKING AND STACKING

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE

Certificate Of Competence - SAFETY REPRESENTATIVE

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE

Certificate Of Competence - FIRST AID

KAPIRI MPOSHI YOUTHFUL RESOURCE CENTRE

Certificate - POWER ELECTRICAL

Buchi Vocational Training Institute

Certificate - FIRE DRILL

Buchi Vocational Training Institute

SCHOOL CERTIFICATE - Secondary Education

Chimwemwe Secondary School
Fisungusho Chibuye Electrician and Sale's Consultant