Florence Bupe
Ndola
Overview
19
19
years of professional experience
Work History
Branch Supervisor- Back Office
National Savings & Credit Bank
Ndola
03.2020 - 09.2024
- Supervised daily branch operations and ensured compliance with banking regulations.
- Managed team schedules and delegated tasks to enhance workflow efficiency.
- Facilitated customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated financial transactions and maintained accurate record-keeping practices.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Identified areas of improvement for operational efficiency at the branch level.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Resolved customer complaints regarding services rendered by the bank.
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Promoted new products and services offered by the bank to existing customers.
Bank Clerk
National Savings & Credit Bank
Kitwe
04.2018 - 03.2020
- Processed customer transactions efficiently and accurately at a busy financial institution.
- Managed daily cash flow and maintained accurate cash drawer balances.
- Assisted customers with account inquiries and resolved issues promptly.
- Utilized banking software to update client information and transaction records.
- Educated customers on banking products, services, and account management strategies.
- Ensured compliance with banking regulations and internal policies during all operations.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Maintained accuracy of all financial records within the bank.
- Verified customer identification documents and entered data into the banking system.
- Tracked changes in client information such as address or contact details.
- Advised customers on various products offered by the bank such as savings plans or investments.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Performed daily balancing of cash drawers and ATM machines.
- Issued debit cards, checks, and other banking materials to customers upon request.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Media Relations Officer
National Savings & Credit Bank
Lusaka
01.2012 - 03.2018
- Developed media strategies to enhance public awareness of financial services.
- Coordinated press releases and media kits for product launches and events.
- Managed relationships with journalists and media outlets to ensure coverage.
- Organized press briefings and interviews for bank executives and stakeholders.
- Crafted engaging content for social media platforms to promote banking initiatives.
- Monitored media coverage and prepared reports on public perception of the bank.
- Responded promptly to inquiries from members of the press regarding company information.
- Coordinated interviews between company spokespeople and journalists from major publications.
- Researched industry trends and topics related to the organization's work for use in story ideas.
- Worked closely with advertising agency partners on projects involving both paid and earned media placements.
- Advised executive leadership on appropriate responses when faced with difficult questions from the press.
- Attended relevant industry conferences and trade shows in order to promote visibility of the brand.
- Assisted in developing crisis communications plans in preparation for potential negative publicity scenarios.
- Developed and implemented media relations strategies to increase public awareness of the organization's mission, activities, and goals.
- Maintained an extensive database of contacts including editors, writers, producers and bloggers.
- Cultivated relationships with key reporters in print, broadcast and online media.
- Monitored news stories on a daily basis to identify potential areas of interest or concern.
- Prepared monthly reports summarizing all media outreach efforts for senior management review.
- Wrote copy for promotional materials such as brochures, flyers or radio spots when needed.
- Created press releases, talking points, fact sheets, Q&As and other materials for distribution to media outlets.
- Performed market analysis, determined consumer needs and researched new trends.
- Sponsored and built strong relationships with media influencers.
- Posted and updated content on company's website and social media outlets.
- Conferred with managers to identify trends or key group interests or concerns.
- Prepared and edited employee newsletters or stockholders' reports for internal audiences.
Feature Writer
The Bulletin & Record
Lusaka
08.2011 - 12.2011
- Researched and developed engaging content for various publications and platforms.
- Conducted interviews with industry experts to gather insights and stories.
- Collaborated with editors to refine articles for clarity and impact.
- Maintained knowledge of trends in journalism to enhance storytelling techniques.
- Generated, wrote and delivered breaking news stories, special reports and features.
Business Reporter- Part Time
Zambia National Farmers Union
Lusaka
07.2011 - 12.2011
- Researched agricultural trends affecting farmers across Zambia.
- Conducted interviews with industry experts and stakeholders for insights.
- Wrote articles highlighting key issues facing the farming community.
Business Reporter
The Post Newspaper
Lusaka
01.2006 - 06.2011
- Researched industry trends and developments for daily news coverage.
- Conducted interviews with experts and stakeholders for news articles.
- Wrote clear, engaging news articles on financial markets and corporate activities.
- Monitored competitor publications for relevant stories and reporting techniques.
- Participated in editorial meetings to discuss story ideas and priorities.
- Wrote feature articles about individuals or organizations that have made significant contributions to the business world.
- Compiled data from multiple sources to create comprehensive reports on industry-specific topics.
- Analyzed business and economic trends to provide audiences with financial outlooks.
- Maintained an up-to-date understanding of relevant laws and regulations affecting businesses in a particular sector or region.
Timeline
Branch Supervisor- Back Office
National Savings & Credit Bank
03.2020 - 09.2024
Bank Clerk
National Savings & Credit Bank
04.2018 - 03.2020
Media Relations Officer
National Savings & Credit Bank
01.2012 - 03.2018
Feature Writer
The Bulletin & Record
08.2011 - 12.2011
Business Reporter- Part Time
Zambia National Farmers Union
07.2011 - 12.2011
Business Reporter
The Post Newspaper
01.2006 - 06.2011