Florence Kahimbi Mpemba
Lusaka
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Country Manager
Astria Learning
LUSAKA, Zambia
02.2017 - Current
- Oversaw regional and local sales managers and staff.
- Developed and implemented country-specific strategies to increase market share.
- Conducted regular audits of operational procedures in order to optimize efficiency.
- Monitored staff performance and addressed issues.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Entered time and attendance logs in preparation for payroll.
- Minimized staff turnover through appropriate selection, orientation and training.
- Presented reports and information, offered analysis and discussed strategy when meeting with the Chief executive Officer.
- Conducted market research and reported on competitors.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed day-to-day operations of the country office, including budgeting, forecasting, and staffing decisions.
- Coordinated with cross-functional teams across multiple departments to ensure effective execution of marketing campaigns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Maintained up-to-date knowledge of industry trends by attending relevant conferences and trade fairs.
- Established relationships with local stakeholders such as government officials, industry associations and media outlets.
- Reviewed customer feedback and generated reports to identify areas of improvement in customer service.
- Engaged customers through events, trade shows, webinars and other channels to build brand awareness and loyalty.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted quality, timely performance feedback and performance appraisals.
Branch Manager
Blue Financial Services
Lusaka, Zambia
10.2005 - 04.2016
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Created reports summarizing operational performance metrics for senior management review.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Designed sales and service strategies to improve revenue and retention.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Participated in community events to promote brand awareness.
- Managed staff scheduling, hiring and training processes.
- Identified opportunities for process improvement initiatives within the branch.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Disciplined employees to encourage compliance with company policies and procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assisted other branches when needed during peak periods or special projects.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Bachelor of Laws - LLB
Zambian Open University
Lusaka, Zambia10-2023
Public Relations
University of Zambia
Lusaka, Zambia06-2004
Some College (No Degree) - Certificate in Applying Credit Assessment Practice
Credit Skills Training Institute
JohannesburgSome College (No Degree) - Basic Management Skills Development
Legend Consultation Services Limited
Lusaka, ZambiaSkills
- Operational Planning
- Recruiting
- Manufacturing
- Trend Analysis
- Quality Assurance
- Strategic Planning
- Logistical Support
- Human Capital Management
- Business Development
- Marketing
- Policy Implementation
- Business Administration
- Workforce Management
- Staff Development
- Schedule Preparation
- Performance Management
- Contract Management
- Time Management
- Business Planning
- Cross-Functional Team Management
- Team Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Negotiation
- Customer Relationship Management (CRM)
- Brand Management
- Staff Management
- Budget Control
Languages
English
First Language
Women in Leadership: Breaking the Glass Ceiling
- Awarded Certificate as partial fulfillment for the Executive Certificate in Women in Leadership.
References
References available upon request.
Timeline
Country Manager
Astria Learning
02.2017 - Current
Branch Manager
Blue Financial Services
10.2005 - 04.2016
Bachelor of Laws - LLB
Zambian Open University
Public Relations
University of Zambia
Some College (No Degree) - Certificate in Applying Credit Assessment Practice
Credit Skills Training Institute
Some College (No Degree) - Basic Management Skills Development
Legend Consultation Services Limited
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