Florentina Kasapo Mumba
Lusaka
Summary
A dedicated and adaptable professional with a diverse skill set, including: Proven ability to excel in dynamic, multicultural environments. Thrives under pressure, consistently meeting tight deadlines. Multitasker, maintaining high-quality outcomes. Goal-driven with exceptional interpersonal acumen. Guided by strong ethical principles and self-motivation. Effective in addressing customer inquiries & queries.
Overview
23
23
years of professional experience
Work History
Operations Manager
Leisure Hire Ltd
01.2023 - Current
- Ensuring the staffs meet the brand standards
- Ensuring compliance on health & safety is in accordance
- Ensuring adequate staffing levels and optimizing labor costs
- Performance evaluations are conducted and any issues arising are addressed.
- Ensure stock levels are maintained in each store for boosting sales turnovers.
- Maintain restaurant standards & customer expectations.
- Monitor sales, expenses & costs to strategically increase profitability for the business
- Work closely with other departments to ensure the company maintains profitability.
- Store managers, Assistant managers & supervisors report direct to operations for any maintenance, stock outages and any operational issues arising.
- Involved in decision making for the company.
- Audit each store in stock entries & stock on hand, purchases, discards, transfers in & out, stock variances, expenses & cash ups.
- Preparation and submission of monthly declaration reports for each store sent through to Famous Brands.
- Ensure and control any stock losses.
- Incentivize the staff members to help motivate & boost the turnovers
- Ensure the stores are all aligned with the GP
- Drive delivery sales, ticket count and ensure the spend per head is increased for each store.
- Target to ensure profitability of the business is achieved.
Store Manager
Leisure Hire Ltd
09.2019 - 09.2023
- Ensuring compliance on health & safety is in accordance
- Being involved in decision making of menus and pricing that would be profitable for the business.
- Handling customer concerns to ensure we had a return on our customers.
- Engaged in recruiting of staff members, disciplinary actions were taken & managing the staffs.
- Preparation of payrolls for the stores.
- Monitor product quality is maintained in accordance of the brands.
- Ensuring that stock availability in stores is done for a smooth flow of the business.
- Incentivized the staffs to motivate and increase turnovers
- Critically analyzing of reports (Bank reconciliation, purchases, discards, transfers in & out, stock variances.
- Evaluations are conducted to ensure the brands are operating according to the brand standards.
- Monitor on head count, create new customer relation
- Local store marketing for the stores.
- Submission of royalty reports and declarations to Famous brands.
- Purchases were in accordance with the sales turnover.
- Conducted training for the stores to ensure operational standards are followed according to the brands.
Franchise Manager
Camran Foods
10.2017 - 07.2019
- Prepare the costings and pricings for each store Maintain good gross profit margins for each product.
- Ensuring Local store marketing boosted to increase the sales of each store.
- All payroll inputs sent through for approval from HR and signed off.
- Monitor if we received an increase on our spend per head, new customers & an increase on its turnover.
- Ensure orders are sent through from the stores & review their orders against their sales & approve accordingly.
- Incentivized the staff to increase sales for the stores.
- All managers and supervisors report directly to the Franchise Manager.
- All standards of operations are maintained in the stores.
- Product is correct in each store & maintained.
- Ensure receiving, dating & labelling procedures maintained in each store.
- Ensure products used in store are licensed according to standards.
- Managers maintain the recommended GPs (gross profits).
- Customer service is offered according to satisfaction.
- Evaluate the impact of locality offers.
- Spot check evaluations being done for each store.
- Ensure products sourced from suppliers are of good quality and affordable.
Stock Auditor
Camran Foods
04.2015 - 09.2017
- Ensuring all entries made are accurate and correct entries of GRVs, correct stock counts, transfers, wastages are done in the AURA system and micros system in accordance to company policy.
- Monitoring of any stock transfers, discards & ensuring valid explanation is made for any movement of stocks.
- Ensuring that the standard of operations are maintained for each store.
- Ensuring all stores have correct menu recipes and GPs.
- Spot checks are made in different stores.
- Analyze the daily, weekly and monthly reports.
- Prepare the payroll deductions for the stores.
- Partially do the menu recipes.
- Partially place orders for the stores.
Stock Controller
Camran Foods
08.2011 - 03.2015
- Preparation of daily and monthly reports in the AURA System.
- Recording invoices to accounts.
- Expediting orders placed for timely delivery.
- Receiving of stock and ensuring stock corresponds with the purchase orders.
- Placing of orders for all necessary stock that is to be re-stocked.
- Sourcing for the right suppliers.
- Checking of re-order levels of stock for replenishment.
Company Assistant
Bonchand
01.2008 - 04.2009
- Registration of Companies.
- Preparation of VAT, PAYE and NAPSA for clients.
- Submitting of annual returns for individuals, Partners and Companies.
- Change of Directors (Processing and Submitting).
- Share of Capital (Processing and Submitting).
- Cessation of Company (Processing and Submitting).
- TPIN Certification (Processing and Collection).
- Preparation of Article of Association.
- Preparation of board of directors minutes.
Accounts Assistant
Scorpion Motors (Z) Ltd
04.2007 - 12.2007
- Payroll preparation for all staff members.
- Collection and banking of company monies.
- Reconciling of stock records for each vehicle in the workshop.
- Accessing vehicles with mechanics & quoting for motor service charges.
- Preparing and issuing of invoices for clients.
Accounts Assistant
Tendis Bakery
09.2006 - 03.2007
- Payroll Preparation for all staff members.
- Preparation & submission of PAYE, VAT and NAPSA remittances.
- Collection and banking company monies.
- Reconciling production records.
- Company receptionist.
Accounts Assistant
Dino Plastics
01.2002 - 12.2005
- Payroll preparation for all staff members.
- Preparation and submission of PAYE, VAT and NAPSA remittances.
- Collection and banking of company money.
- Marketing and selling of products.
- Reconciling production records.
- Issuing of invoices.
- Company receptionist.
Education
Certificate in Fundamentals of Restaurant Management -
Famous Brands
Johannesburg01.2017
Certificate in Pastel Accounting -
High Step Business College
Lusaka01.2011
Certified Accounting Technician - Introductory & Intermediate Level
National Institute of Public Administration
Lusaka01.2010
Business Application Packages -
Lusaka Business and Technical College
Lusaka03.2006
Advanced Certificate in Purchasing & Supply -
Vocational Training Centre for Commerce
Lusaka12.2001
ECZ Grade 12 Certificate
Ndola Modern High School
Ndola01-1998
Skills
- Inventory management and auditing
- Regulatory compliance
- Performance evaluation
- Financial analysis and control
- Customer relationship management
- High-pressure adaptability
- Customer retention strategies
- Workforce training and development
- Operational efficiency
- Business operations management
Accomplishments
- Increased profits from 5% to 10% for Steers while Fishaways increased from 3% to 5%.
- Reduced store shortages in stock variances from 1% to 0.25%.
- Reduced purchases in accordance with sales.
- Maintained product quality.
- Stock controls maintained effectively.
Personal Information
- Date of Birth: 09/26/79
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
- Religion: Christian
References
- Usher Musonda, Operations Director, Leisure Hire Ltd, Lusaka, Zambia, +260-976058479
- Edna Mwachilenga, Operations Manager, Camran Foods, Lusaka, Zambia, +260-971804244
- Mr Kelvin Tembo, QSR Zambia, Lusaka, Zambia, +260-964-756-097, +260-975-891-592, +260-954-546-616
Hobbies and Interests
- Reading
- Cooking
Future Prospects
To obtain the full ACCA certification.
Profile - Personal Attributes
- Proven ability to excel in dynamic, multicultural environments.
- Thrives under pressure, consistently meeting tight deadlines.
- Multitasker, maintaining high-quality outcomes.
- Goal-driven with exceptional interpersonal acumen.
- Guided by strong ethical principles and self-motivation.
- Effective in addressing customer inquiries & queries.
Timeline
Operations Manager
Leisure Hire Ltd
01.2023 - Current
Store Manager
Leisure Hire Ltd
09.2019 - 09.2023
Franchise Manager
Camran Foods
10.2017 - 07.2019
Stock Auditor
Camran Foods
04.2015 - 09.2017
Stock Controller
Camran Foods
08.2011 - 03.2015
Company Assistant
Bonchand
01.2008 - 04.2009
Accounts Assistant
Scorpion Motors (Z) Ltd
04.2007 - 12.2007
Accounts Assistant
Tendis Bakery
09.2006 - 03.2007
Accounts Assistant
Dino Plastics
01.2002 - 12.2005
Certificate in Fundamentals of Restaurant Management -
Famous Brands
Certificate in Pastel Accounting -
High Step Business College
Certified Accounting Technician - Introductory & Intermediate Level
National Institute of Public Administration
Business Application Packages -
Lusaka Business and Technical College
Advanced Certificate in Purchasing & Supply -
Vocational Training Centre for Commerce
ECZ Grade 12 Certificate
Ndola Modern High School
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