Overview
Work History
Education
Skills
Languages
Timeline

Florentyna Ng'andu

Lusaka

Overview

5
5
years of professional experience

Work History

Administrative Manager

Kalandanya Money Lenders
06.2020 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.

Administrative Assistant

Kalandanya Money Lenders
10.2019 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.

Intern

Redland Technologies Limited
09.2018 - 10.2018
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.
  • Provided project progress updates and proposed solutions to issues.

Education

Bachelor of Science - Production And Operations Management

The Copper-belt University, Kitwe, Zambia
08.2020

Skills

  • Performance Tracking and Evaluations
  • Expense Reporting
  • Staff Management

Languages

Bemba
Native language
English
Proficient
C2

Timeline

Administrative Manager - Kalandanya Money Lenders
06.2020 - Current
Administrative Assistant - Kalandanya Money Lenders
10.2019 - 06.2020
Intern - Redland Technologies Limited
09.2018 - 10.2018
The Copper-belt University - Bachelor of Science, Production And Operations Management

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Florentyna Ng'andu