Florentyna Ng'andu
Lusaka
Overview
5
5
years of professional experience
Work History
Administrative Manager
Kalandanya Money Lenders
Lusaka
06.2020 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Administrative Assistant
Kalandanya Money Lenders
Lusaka
10.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
Intern
Redland Technologies Limited
Lusaka
09.2018 - 10.2018
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
Education
Bachelor of Science - Production And Operations Management
08.2020
Skills
- Performance Tracking and Evaluations
- Expense Reporting
- Staff Management
Languages
Bemba
Native language
English
Proficient
C2
Timeline
Administrative Manager - Kalandanya Money Lenders
06.2020 - Current
Administrative Assistant - Kalandanya Money Lenders
10.2019 - 06.2020
Intern - Redland Technologies Limited
09.2018 - 10.2018
The Copper-belt University - Bachelor of Science, Production And Operations Management